Integrated Logistics Excellence Manager Performance

Kuehne Nagel; Gurgaon; In loco; INR 1.800.000 - 3.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global exposure

People-centric culture

Learning & development

Innovation & sustainability

Rewards & recognition

Stability with agility

Descrizione del lavoro

Kuehne+Nagel in India is seeking an IL Excellence Manager to drive operational excellence across the supply chain. You will manage LSP performance, ensure SOP/KPI compliance, and advance digital integration through automation and real-time visibility.

You will collaborate with internal teams and external providers to optimize processes, support customer implementations, and lead training during new deployments with a focus on 3PL logistics and pharmaceutical transportation.

Competenze

• Minimum 5 years of relevant experience.
• Strong background in 3PL/logistics operations.
• Experience in transportation, preferably within the pharmaceutical industry.
• Knowledge of reefer containers, GDP/GxP, and logistics data management.
• Experience in LSP supplier management, including performance monitoring and escalation handling.
• Candidates with an Operations Excellence Manager background may also be considered.
• Strong stakeholder management and communication skills.

Mansioni

• Manage and oversee LSPs to ensure service excellence.
• Monitor supplier performance and drive continuous improvement.
• Support LSP onboarding, integration, SOP implementation, EDI, and digital initiatives.
• Coordinate with customers, Control Towers, and internal stakeholders to ensure smooth operations.
• Lead LSP training and change management during new implementations.
• Perform root cause analysis (RCA) to resolve KPI-related issues.
• Ensure BCP readiness and handle Hypercare disruptions.
• Support transportation procurement and cost optimization.

Conoscenze

5+ years experience

3PL/logistics operations

Transportation experience

Pharma logistics

GDP/GxP knowledge

LSP supplier management

Stakeholder management

Communication skills

Descrizione del lavoro

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The IL Excellence Manager is responsible for driving operational excellence across the supply chain by managing LSP performance, ensuring compliance with SOPs and KPIs, and advancing digital integration through automation and real-time shipment visibility.

The role collaborates closely with internal stakeholders and external LSPs to support efficient operations, continuous improvement, and successful customer implementations.

How you create impact

LSP (3PL) Management

• Manage and oversee Logistics Service Providers (LSPs) to ensure service excellence
• Monitor supplier performance, drive continuous improvement, and manage escalations
• Support LSP onboarding, integration, SOP implementation, EDI, and digital initiatives
• Coordinate with customers, Control Towers, and internal stakeholders to ensure smooth operations
• Lead LSP training and change management during new implementations

Problem Solving

• Perform root cause analysis (RCA) to resolve operational issues affecting KPIs and service quality
• Identify process bottlenecks, analyze performance data, and implement corrective actions
• Monitor process deviations and troubleshoot system or data integration issues

Business Continuity & Hypercare

• Ensure BCP readiness and resolve critical supply chain disruptions during Hypercare

Freight Procurement

• Support transportation procurement, supplier management, and cost optimization

What we would like you to bring

• Minimum 5 years of relevant experience
• Strong background in 3PL/logistics operations
• Experience in transportation, preferably within the pharmaceutical industry
• Knowledge of reefer containers, GDP/GxP, and logistics data management
• Experience in LSP supplier management, including performance monitoring and escalation handling
• Candidates with an Operations Excellence Manager background may also be considered
• Strong stakeholder management and communication skills

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries
• People-Centric Culture: Join a team where your voice matters and people genuinely care
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet
• Rewards & Recognition: Get rewarded for your passion, performance, and potential
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.