Insurance Analyst

M&G plc; Mumbai City; On-site; INR 450,000 - 650,000; Full time

Job summary

M&G India is seeking a detail-oriented professional to join the Wealth Operations team, focusing on PFP and retirement account servicing. You will provide service to internal and external customers, ensuring accuracy within SLAs and regulatory targets, while contributing to process improvements and knowledge updates.

The role requires handling non-standard cases, maintaining competency through training, and interfacing with multiple departments to fulfill customer requirements.

Responsibilities

• Provide customer service to both internal and external customers
• Ensure work is completed to a high level of accuracy within service level agreements to achieve regulatory targets
• Maintain and implement personal development plan in partnership with immediate manager
• Identify, facilitate and implement process improvement ideas to improve efficiency
• Keep knowledge up to date in relation to servicing/processing/compliance activities
• Execute non-standard cases and manual work that cannot be processed on standard systems
• Learn skills to cover a broad range of servicing activities across regulated products
• Identify customer needs, providing assistance/information and capturing details on the system for other departments to fulfill requirements
• Demonstrate a positive risk, compliance and control culture and manage risks/issues within the business area
• Achieve and maintain competency as per training framework
• Handle day-to-day pre-sales administration for PFP and servicing Retirement Account customers
• Update details on various systems
• Send template letters to customers and occasionally create letters responding to queries
• Handle calls to ceding companies or internal UK departments when required for some work types

Job description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

*Key responsibilities: Wealth Operations, PFP, Adhoc Projects

1. To provide customer service to both internal and external customers

2. Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets

3. Maintain and implement personal development plan in partnership with immediate manager

4. Identify, facilitate and implement process improvement ideas to improve efficiency.

5. Keep own knowledge up to date in relation to servicing/processing/compliance activities

6. Execute non-standard cases and manual work that cannot be processed on standard systems.

7. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.

8. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements.

9. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.

10. To achieve and maintain required level of competency as per the training and competency framework.

11. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers

12. Responsible for updating details on various systems

13. Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries.

14. Handle calls to ceding companies or internal departments within UK if required for some work types

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.