Installed Base Program Manager

GE HealthCare; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

GE HealthCare is seeking an IB Program Manager based in India to lead end-to-end CVUS Installed Base initiatives, partnering with global stakeholders to translate customer, quality, regulatory, service and supply‑chain priorities into integrated execution plans.

You will own program governance, schedules, budgets and resources, drive cross‑functional execution across engineering, quality, regulatory, manufacturing and service, and deliver measurable customer, lifecycle and business outcomes in a

Qualifications

• 15+ years of progressive experience in engineering or program leadership.
• Experience leading complex global cross-functional programs.
• Ability to coordinate across multiple time zones and functions.

Responsibilities

• Lead end-to-end planning and execution of CVUS Installed Base programs across the post-launch product lifecycle.
• Define program scope, outcomes, milestones, deliverables, resources, dependencies, decision points and operating cadence.
• Create and maintain an integrated execution plan across Engineering, Systems, Quality, Regulatory, Manufacturing, Supply Chain, Sourcing, Service, Finance and Product Management.
• Build and manage a transparent IB backlog, prioritizing by patient impact, safety, regulatory commitments, and lifecycle urgency.
• Drive cross-functional execution for customer complaints, quality issues, CAPA, field actions and updates.
• Lead sustaining execution for design changes, supplier changes, obsolescence, and end-of-life activities.
• Ensure effective transition from NPI into Installed Base support with clear ownership of residual risks.
• Lead program reviews and dashboards covering milestones, backlog, risks, resources and budgets.

Skills

Global program leadership

Matrix organization

Stakeholder management

Cross-functional leadership

Communication skills

Education

Bachelor's or Master's in Mechanical Engineering or Electrical Engineering

Job description

Job Description Summary

The IB Program Manager provides end-to-end program leadership for Cardiovascular Ultrasound Installed Base initiatives. Based in India, the role partners with global stakeholders to translate customer, patient, quality, regulatory, service, supply-chain and business priorities into integrated execution plans.

The role owns program governance, prioritization, schedule, budget and resource visibility, cross-functional dependencies, risks and leadership escalation. The successful candidate will be operating independently across a complex global matrix and driving measurable customer, quality, lifecycle and business outcomes. Technical design authority remains with the accountable Engineering, Systems, Quality and Regulatory leaders.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Lead end-to-end planning and execution of assigned CVUS Installed Base programs across the post-launch product lifecycle.
• Define program scope, outcomes, milestones, deliverables, resources, dependencies, decision points and operating cadence.
• Create and maintain an integrated execution plan across Engineering, Systems, Quality, Regulatory, Manufacturing, Supply Chain, Sourcing, Service, Finance and Product Management.
• Build and manage a transparent IB backlog, facilitating prioritization based on patient and customer impact, safety, regulatory commitments, product quality, service burden, fulfilment, lifecycle urgency, cost and resource availability.
• Drive cross-functional execution for customer complaints and investigations, product quality issues, corrective actions, CAPA, SCR/SPR, CSO, FMI or field actions, CCN and standards updates, cybersecurity updates, product holds and recovery actions, as applicable.
• Lead sustaining execution for design changes, supplier or component changes, obsolescence, component end-of-life, continuity of supply and product lifecycle or end-of-life activities.
• Ensure effective transition from NPI into Installed Base support, with clear ownership of residual risks, sustaining commitments and field-readiness actions.
• Lead program reviews and relevant Heartbeat operating mechanisms; maintain concise dashboards covering milestones, backlog, risks, dependencies, resources, budget, customer and quality actions, and decisions.
• Actively manage program budgets, purchase orders, forecasts and actuals in partnership with budget owners and Finance.
• Maintain resource and capacity visibility, surface constraints early, and facilitate cross-functional trade-off and allocation decisions.
• Identify and mitigate program, quality, regulatory, supply, resource, schedule and implementation risks before they affect customers or commitments.
• Escalate unresolved issues with a clear problem statement, customer and business impact, options and a recommended course of action.
• Provide clear, fact-based communication to India, Horten and broader CVUS leadership, with documented decisions, owners and closure dates.
• Apply Lean and continuous-improvement principles to simplify IB execution, improve predictability and standardize effective program-management practices.

Educational Qualifications

• Bachelor's or Master's degree in Mechanical Engineering or Electrical Engineering from an accredited university or institution.

Required Qualifications

• 15+ years of progressive experience in engineering, program management, product development, sustaining engineering or product-lifecycle leadership.
• Demonstrated experience leading complex, global, cross-functional program in a matrix organization.
• Proven ability to convert complex technical, quality, regulatory and business issues into integrated, executable program plans.
• Strong program-management capability across scope, schedule, milestones, risk, resources, budget, dependencies, decisions and stakeholder communication.
• Demonstrated ability to influence senior stakeholders and drive accountable closure without direct reporting authority.
• Experience managing multiple competing priorities, urgent field or business issues and ambiguity with limited direction.
• Strong written and verbal communication skills, including concise program reviews and escalation to senior leadership.
• Ability to work effectively across India, Europe and other global locations and time zones.

Desired Qualifications

• Experience in regulated medical devices, healthcare technology or another highly regulated product environment.
• Working knowledge of medical-device design controls, complaints, CAPA, field actions, product risk management, regulatory compliance, design changes, running VCP programs and lifecycle or end-of-life processes.
• Experience with diagnostic ultrasound, imaging sys