Infrastructure Technology Lead Analyst - Vice President

Citigroup; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Citigroup is seeking an Infrastructure Technology Lead Analyst in Chennai to drive hosting environments, security practices, and disaster recovery efforts. You will collaborate with Global Wealth & USCC application teams and production support to maintain high availability and service quality.

The role requires expertise in IBM WebSphere/WebLogic, Java/J2EE deployments, and automation, with a focus on risk management and regulatory compliance for enterprise IT operations.

Qualifications

• This role requires a Bachelor's degree with 7+ years in infrastructure delivery.
• Experience in Financial Services or global environments is preferred.
• Strong communication and analytical skills are essential.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Collaborate with global teams to ensure high availability and service quality.
• Provide expertise in hosting technologies (WebSphere/WebLogic/IHS/Oracle Tomcat).
• Deploy Java/J2EE applications and write Unix shell scripts for automation.
• Diagnose and resolve issues within SLAs, from routine to critical failures.
• Manage security certificates for web hosting products.
• Support infrastructure upgrades and hardware/software deployments.
• Ensure compliance with security policies and regulatory requirements.
• Provide RCA post-incident and assist with disaster recovery planning.

Skills

WebSphere/WebLogic

Java/J2EE

Unix shell scripting

Automation tools

InfoSec policies

Disaster recovery

Audit & compliance

Root Cause Analysis

Project planning

Risk assessment

Education

Bachelor's degree

Master's degree preferred

Tools

IBM WebSphere

IBM WebLogic

IHS (HTTP Server)

Oracle Application Server

Apache Tomcat

Job description

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with Web & App Middleware administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities

• Collaborate with Global Wealth & USCC Application teams, Production support teams, Architects, Support teams to ensure the application high availability and maintain service quality
• Expertise in application hosting technologies with specialized emphasis on IBM technologies i.e. WebSphere/WebLogic Application Server WebSphere Process Server WebLogic Forms and Reports IHS (HTTP Server)
• Expertise in other web hosting technologies like Oracle Application Server, Apache Tomcat
• Expertise in Java/J2EE deployments Unix Shell script programming and automation tools.
• Analyze and resolution from routine issues to critical failures within established service level targets
• Security certificate management involved for webhosting products.
• Support technology improvements such as new infrastructure install and hardware/software upgrade and engineering support
• Analyze customer requirements to ensure all standards policies and guidelines are upheld from the information security perspective and support routine compliance activities
• Provide L3 oversight and direction for Audit Risk and Compliance matters.
• Disaster recovery planning and documentation. Conduct regular COB tests to check integrity and functionality of disaster environments.
• Supports risk assessments whenever technical expertise is required; Assists Security Incident Response Teams in the investigation of incidents and the training of key staff
• Ability to analyze Information Security Procedures and help implement the same across all of IT and Business;
• Ability to understand analyze and apply corporate policy/guidelines and business specific policies; Thorough understanding of industry and corporate technology standards for Information Security; Strong judgment and decision-making skills
• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
• Provide Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• Provide technical/strategic direction to team members
• Review requirement documents, define hardware requirements and update processes and procedures as necessary
• Ensure ongoing compliance with regulatory requirements
• Responsible for applications dealing with the overall operating system
• Conduct project related research
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 7 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
• Understanding of how specialization within area contributes to the business and of competitors' products and services
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual / in-person teams, and work under pressure / to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience

Education

• Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Information

• Job Family Group: Technology
• Job Family: Infrastructure
• Time Type: Full time

Most Relevant Skills Please see the requirements listed above.