Application Support Technical Lead- Vice President

Citigroup; Chennai; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Citigroup seeks an Apps Supp Tech Lead Analyst in Chennai, India. The role requires deep technical expertise and strategic leadership to guide multiple technology teams, define system enhancements, and ensure robust integration across platforms.

The candidate will partner with Product Owners and business analysts, assess risks, and drive high-impact application improvements while maintaining compliance and security standards. Experience with OpenShift, MongoDB, and Oracle databases is essential.

Qualifications

• 10+ years experience in similar lead/ senior engineering roles.
• Proven leadership, interpersonal skills and relationship-building abilities.
• Service-oriented attitude with customer focus.
• Ability to work in a fast-paced environment.
• Experience gathering requirements for large development projects.
• Proficient with essential technical tools and systems.
• Strong communication skills and collaboration across teams.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions and define system enhancements.
• Provide expertise and advanced understanding of apps support principles.
• Define scope and objectives for complex application enhancements and problem resolution; document requirements.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to determine system impacts and support requirements.
• Assess risks and security issues; communicate impact and mitigation options.
• Coach and allocate work to junior analysts; guide problem resolution and innovative solutions.
• Influence strategic functional decisions through expert advisory services.

Skills

Problem solving

Strategic thinking

Leadership

Communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

OpenShift

MongoDB

Oracle Database

Job description

The Apps Sup Tech Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Strong technical expertise in OpenShift, Mongo and oracle Databases.
• Demonstrate leadership skills in managing production incidents.
• Good knowledge of business disaster recovery or contingency exercises.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 10+ years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education

• Bachelor's/University degree, Master's degree preferred

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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