Application Support - Vice President

Citi; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Citi in India is seeking an Apps Sup Tech Lead Analyst to guide cross-functional teams in delivering complex mainframe-based enhancements. You will analyze system logic, define scope, and document requirements, ensuring robust integration across technology domains.

You will lead, coach, and influence others while keeping risk in check and aligning with Citi's regulatory and security standards. This role demands strong communication and strategic thinking in a high-paced environment.

Qualifications

• Bachelor’s degree; Master’s degree preferred.
• Deep knowledge of z/OS environments and mainframe tools including COBOL, JCL, PL/I, REXX.
• Experience with IBM MQ and file transfer protocols such as Connect:Direct (NDM).
• Scheduling tools such as OPC, Autosys, Control-M, or CA-7.

Responsibilities

• Partner with multiple technology teams for integration and enhancements.
• Provide in-depth expertise in apps support.
• Define system scope and objectives for complex enhancements and document requirements.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to determine impacts.
• Identify risks and communicate mitigation options.
• Coach and allocate work to junior analysts; guide others.

Skills

Leadership

Interpersonal skills

Communication skills

Strategic thinking

Problem solving

Education

Bachelor’s/University degree

Master’s degree preferred

Tools

COBOL

JCL

PL/I

REXX

DB2

VSAM

CICS

OMEGAMON

STROBE

INTERTEST

File-AID

Changeman

IBM MQ

Connect:Direct

OPC

Autosys

Control-M

CA-7

Job description

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following:

• Languages: COBOL, JCL, PL/I, REXX.
• Databases: DB2, VSAM
• Transaction Processing: CICS
• Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST
• File Management: File-AID.
• Source Control: Changeman
• Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
• Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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