Infrastructure Support Specialist

Randstad; Bengaluru; Hybrid; INR 350,000 - 600,000; Full time

Job summary

Randstad in Bengaluru, India, is seeking an Infrastructure Support Specialist to install, configure, test, maintain and support hardware, software and cloud-based solutions. The role emphasizes documentation, change control and adherence to best practices to ensure uptime and reliability.

The candidate will handle routine technical issues, contribute to design and testing, and support service delivery across projects with a focus on collaboration and continuous improvement.

Qualifications

• Must have any sort of ticketing tool knowledge and Awareness on SLA management.
• Should have good communication skills and interpersonal skills.
• Ready to work on shifts and weekends if needed.
• Must have basic AI skills and should know how to use CHATBOT.
• Should be able to work under pressure and 24/7 shift.

Responsibilities

• Builds, deploys, and/or integrates solutions, leveraging technical knowledge to develop and implement robust solutions aligned with project requirements, ensuring optimal performance and functionality.
• Collaborates effectively on technical implementation deliverables, including detailed design documentation, system build, configuration, and testing, ensuring high-quality deliverables are met, fostering teamwork and alignment.
• Resolves routine technical issues and provides reactive technical support, ensuring smooth operation of solutions and minimizing downtime, promoting reliability and user satisfaction.
• Documents solutions comprehensively to facilitate support teams and other consultants' understanding and participation in support and onward development, enhancing knowledge sharing and collaboration.
• Contributes to the collective learning of the organization by sharing knowledge globally and identifying repeatable processes for leverage across multiple projects, fostering continuous improvement and efficiency.
• Practices configuration management and version control, ensuring consistency and traceability of software artifacts throughout the development lifecycle, promoting stability and reliability.
• Executes activities in accordance with the organization's Excellence Process Framework, adhering to established standards and best practices, ensuring consistency and quality in service delivery.
• Collaborates to implementation projects and/or service teams, fostering collaboration and knowledge sharing to drive project success, contributing to project outcomes and organizational success.

Skills

Ticketing tool knowledge

SLA awareness

Communication skills

Interpersonal skills

Basic AI skills

CHATBOT usage

Ability to work shifts

Works under pressure

Education

High School Diploma

Bachelor's Degree in CS/IT or related

Tools

Chatbot

Ticketing system

Job description

Job Description Summary

The Infrastructure Support Specialist 45 is responsible for following defined procedures and

methodologies to install, configure, test, maintain and support hardware, software, and cloud-

based solutions, including implementation, basic integration, and solution activation. The role

addresses common technical issues and delivers reactive technical assistance to maintain

seamless operation of solutions, minimizing downtime and bolstering user satisfaction. The role

thoroughly documents solutions to aid infrastructure support team, thereby promoting

collaboration and knowledge sharing. The role implements configuration management and

version control practices to ensure the consistency and traceability of software artifacts

throughout the development lifecycle, thereby enhancing stability and reliability.

Justification

This position is for Tier1 role with basic technical skills to handle the customer.

Job Responsibilities:

• Builds, deploys, and/or integrates solutions, leveraging technical knowledge to develop and implement robust solutions aligned with project requirements, ensuring optimal performance and functionality.
• Collaborates effectively on technical implementation deliverables, including detailed design documentation, system build, configuration, and testing, ensuring high-quality deliverables are met, fostering teamwork and alignment.
• Resolves routine technical issues and provides reactive technical support, ensuring smooth operation of solutions and minimizing downtime, promoting reliability and user satisfaction.
• Documents solutions comprehensively to facilitate support teams and other consultants' understanding and participation in support and onward development, enhancing knowledge sharing and collaboration.
• Contributes to the collective learning of the organization by sharing knowledge globally and identifying repeatable processes for leverage across multiple projects, fostering continuous improvement and efficiency.
• Practices configuration management and version control, ensuring consistency and traceability of software artifacts throughout the development lifecycle, promoting stability and reliability.
• Executes activities in accordance with the organization's Excellence Process Framework, adhering to established standards and best practices, ensuring consistency and quality in service delivery.
• Collaborates to implementation projects and/or service teams, fostering collaboration and knowledge sharing to drive project success, contributing to project outcomes and organizational success.

• Demonstrates basic understanding of company products and services, utilizing introductory knowledge to support customers and internal stakeholders effectively.

• Must have any sort of ticketing tool knowledge and Awareness on SLA management.
• Should have good communication skills and interpersonal skills
• Ready to work on shifts and weekends if needed.
• Must have basic AI skills and should know how to use CHATBOT
• Should be able to work under pressure and 24/7 shift

Minimum required Education:

High School Diploma, Vocational Education/ Bachelor's Degree in Computer Science, Software

Engineering, Information Technology or equivalent.