Senior Support Engineer - EUC Virtual Platforms

Ansrsource; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Ansrsource is seeking an experienced Citrix and Azure Virtual Desktop (AVD) Administrator to support a large-scale enterprise EUC environment in a 24x7 managed-services setup. The role focuses on stability, SLA adherence, user experience, and operational excellence.

Responsibilities include administering Citrix CVAD/DaaS, managing AVD host pools, FSLogix profiles, and lifecycle, plus L2/L3 incident support, CAB participation, and automation via PowerShell.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Experience administering Citrix CVAD/DaaS, AVD, and FSLogix in enterprise environments.
• Proficient in PowerShell scripting for automation and routine admin tasks.
• Familiarity with ITIL processes and change management.

Responsibilities

• Administer Citrix CVAD/DaaS, StoreFront, and NetScaler deployments.
• Operate and maintain Azure Virtual Desktop host pools and session hosts.
• Manage FSLogix profiles and golden image lifecycle.
• Provide L2/L3 incident support and participate in CAB reviews.
• Monitor end-user experience with Citrix Director and Azure Monitor.
• Develop PowerShell scripts to automate repetitive tasks.
• Optimise Azure cost through right-sizing and scheduling.
• Maintain platform documentation and security/compliance.

Skills

Citrix CVAD/DaaS

StoreFront

NetScaler ADC

AVD management

FSLogix

PowerShell

Active Directory

DNS

ITIL

Azure Monitor

Citrix Director

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Nerdio Manager for Enterprise

Microsoft Intune

Job description

We are seeking an experienced Citrix and Azure Virtual Desktop (AVD) Administrator to support a large-scale enterprise End User Computing (EUC) environment. The role focuses on ensuring service stability, SLA adherence, optimal user experience, and operational excellence within a 24x7 managed-services delivery model.

Platform Administration:

• Administer and support Citrix CVAD / Citrix DaaS environments, including Delivery Controllers, StoreFront, and NetScaler (ADC) Gateway.
• Operate and maintain Microsoft Azure Virtual Desktop (AVD), including host pools, session hosts, and application groups.
• Manage FSLogix profile containers and golden image lifecycle (build, test, version, deploy).
• Ensure platform high availability, performance, and secure remote access in line with enterprise standards.

Incident, Problem and Change Management:

• Provide L2 and L3 support for Citrix and AVD incidents; perform root-cause analysis and implement preventive actions.
• Participate in Change Advisory Board (CAB) reviews and execute changes following ITIL best practices.
• Maintain operational runbooks, SOPs, and knowledge-base articles.

Monitoring and User Experience:

• Monitor end-user experience metrics such as logon duration and session stability using Citrix Director, Azure Monitor, and Log Analytics.
• Proactively identify performance degradation and drive improvements.

Automation and Cost Optimisation:

• Develop PowerShell scripts to automate repetitive administrative tasks.
• Optimise Azure consumption (right-sizing, scaling schedules, reserved capacity) to control cloud spend.

Governance and Compliance:

• Ensure adherence to security, audit, and regulatory requirements (e. g., access reviews, patching, vulnerability remediation).
• Maintain accurate platform documentation and configuration records.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

Technical Skills:

• Citrix CVAD / Citrix DaaS, StoreFront, and NetScaler (ADC) administration.
• Microsoft Azure Virtual Desktop (AVD) host pool design and session host management.
• FSLogix profile container management.
• Windows Server, Windows 10/11 (multi-session), Active Directory, Group Policy, and DNS.
• PowerShell scripting for administration and automation.

Operational Skills:

• Working knowledge of ITIL processes (Incident, Problem, Change, Configuration).
• Hands‑on experience with monitoring tools such as Citrix Director and Azure Monitor.

Preferred Qualifications:

• Experience with Nerdio Manager for Enterprise.
• Familiarity with Microsoft Intune / Endpoint Management.
• Exposure to large, regulated enterprise environments (banking, insurance, healthcare).

Certifications(Preferred):

• Citrix Certified Associate Virtualisation (CCA‑V).
• Microsoft Certified: Azure Administrator Associate (AZ‑104).
• Microsoft Certified: Azure Virtual Desktop Speciality (AZ‑140).

Core Competencies:

• Customer‑centric mindset with strong service ownership.
• Structured troubleshooting and analytical problem‑solving.
• Ability to handle high‑priority incidents calmly and effectively.
• Clear written and verbal communication with global stakeholders.

Key Performance Indicators:

• SLA adherence for incident response and resolution.
• Mean Time To Resolve (MTTR) for L2/L3 incidents.
• End‑user experience metrics (logon time, session stability).
• Change success rate and rate of failed changes.
• Measured improvements through automation and cloud cost optimisation. .