Infrastructure Operations Centre Engineer

AlgoLeap Technologies Pvt Ltd.; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Algoleap Technologies Pvt Ltd is seeking an Infrastructure Operations Centre Engineer to support mid to enterprise IT environments. You will monitor servers and networks, handle Level-2 incidents, and participate in major incident management.

The role requires strong expertise with SCOM and SolarWinds, Windows Server administration, and Hyper-V/VMware virtualization. Shift work including nights and weekends is expected.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.

Responsibilities

• Provide Level-2 support for server and network issues.
• Take ownership of critical incidents and ensure timely resolution.
• Participate in Major Incident Management calls as required.
• Analyze and prioritize alerts based on severity and impact.
• Collaborate with SMEs to resolve complex issues across IT teams.
• Manage Hyper-V hosts and VMs, including patching and migrations.
• Coordinate network changes with engineering teams and vendors.
• Monitor health of physical server estate and cloud platforms (Azure/AWS).
• Support scheduled maintenance and planned outages.
• Escalate critical issues via On-call processes.
• Create baselines after Microsoft patches to stay secure.

Skills

Monitoring tools

Incident management

Remote support

Windows Server

VMware

Hyper-V

ServiceNow

ITIL

Communication

On-call support

Education

Bachelor’s degree in computer science/IT/network engineering

Tools

SCOM

Solarwinds

ServiceNow

Hyper-V SCVMM

VMware vSphere

NetApp/Storage tools

Job description

Algoleap Technologies Pvt Ltd | Full time

Infrastructure Operations Centre Engineer

• Work experiencein IT Operations Centre (Mid to enterprise size environments).
  
• Advancedknowledge with monitoring tools (SCOM & Solarwinds).
  
• Proficient inidentifying, diagnosing, and resolving network and server issues.
  
• Experience withticketing systems (ServiceNow) to track and prioritise incidents.
  
• Proficient inhandling high-priority incidents (P1 and P2).
  
• Expert knowledgewith remote management and support protocols for data center operation.
  
• Strong Knowledgein troubleshooting and maintaining Windows Server 2016, 2019 and 2021.
  
• Proficiency inmanaging and patching Hyper-V hosts and Virtual Machines.
  
• Experience inimplementing security patches and updates to protect systems frompotential threats.
  
• Commitment tocontinuous learning and improvement in NOC operations.
  
• The candidateshould have a Continual Service Improvement (CSI) mindset.
  
• Stronganalytical and problem-solving abilities.
  
• Excellentcollaboration skills, with the ability to work effectively with SME teams.
  
• Strong inwriting clear and concise professional business emails.
  
• Thoroughunderstanding of the ITIL-V4 framework.
  
• Ability to staycalm under high pressure situations.
  
• Willingness towork in shifts, including nights, weekends, and holidays due to businessrequirements .
  

Roles andResponsibilities

• Expertise inusing monitoring tools (SCOM & Solarwinds) to oversee server andnetwork performance.
  
• Delivering Level2 support for server and network-related issues.
  
• Take ownershipof critical incidents, ensuring timely and effective resolution.
  
• Participate inMajor Incident Management (MIM) calls as and when required.
  
• Analyze andprioritize alerts based on severity and impact.
  
• Work closelywith Subject Matter Experts (SMEs) from various IT teams to resolvecomplex issues.
  
• Servermanagement and support for Hyper-V & VM-Ware, which includes servercheckpoint creation and deletion, addition of RAM and CPU, and theintegration of new data drives.
  
• Joincollaborative calls with other engineering teams to support and facilitatenetwork and firewall changes.
  
• Work withvendors for timely replacement of server hardware components.
  
• Identify andresolve common OS problems, escalating complex issues to higher-levelsupport when required.
  
• Monitor andmanage the health of the physical server estate.
  
• Level 1 supportfor cloud platforms (Azure & AWS), including software troubleshootingand installation.
  
• Participate inscheduled maintenance activities and provide support during plannedoutages.
  
• Escalation forcritical issues through the On-call Process.
  
• Communicateeffectively with internal teams and external vendors to resolve issues.
  
• Perform patchingfor Hyper-V hosts on physical servers and manage the migration of virtualmachines (VMs) from the host.
  
• Create baselinesfollowing the release of Microsoft patches to ensure systems areup-to-date and secure.
  
• Conduct patchingof management hosts with minimal downtime, particularly focusing on SystemCenter Virtual Machine Manager (SCVMM).
  

Tools and Technology

• System CenterOperations Manager (SCOM)
  
• CyberArk
  
• BT Portal
  
• Diamond IP
  
• F5 Portals
  
• StruxureWare
  
• VMware vSphere
  
• Hyper-V SCVMM
  
• ServiceNow &Global ServiceNow
  
• OnSolve
  
• ILO Amplifier
  
• Storage tools(NetApp OnTap System Manager, On-command unified manager, Connected Backup& Veritas NetBackup)
  
• MicrosoftIdentity Management tool (MIM)
  
• PuTTY
  
• Data Centreaccess management portal
  

Qualifications

• Bachelor’sdegree in computer science, Information Technology, Network Engineering,or a related field.
  
• 3-5 years ofexperience in a Network Operations Center or a similar technical supportrole
  

Technical Certifications (Must have)

• ITIL V3 or V4Foundation
  
• CompTIA Network+
  
• Certified incore technologies such as Microsoft e.g. MCSA
  

Technical Certifications (Good to have)