Infrastructure Engineer II

American Express; Gurugram District; Hybrid; INR 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical, dental, vision, and life ins.

Flexible working model (hybrid/onsite/

Parental leave

Global wellness centers access

Confidential counseling (Healthy Minds

Career development and training

Job summary

American Express in India is seeking a skilled Linux/Windows Engineer to manage and enhance enterprise Linux/Windows infrastructure. The role blends BAU operations with infrastructure project delivery to ensure high availability, performance, security, and stability across Windows and Linux systems.

The ideal candidate will have strong Linux/Windows administration, troubleshooting, and automation skills, with experience in transformation, migration, and modernization initiatives.

Qualifications

• 5–8 years of Linux infrastructure administration and enterprise production support.
• Experience balancing BAU operational responsibilities with infrastructure engineering and project delivery.
• Experience with OS hardening, vulnerability management and ITIL processes.

Responsibilities

• Collaborate with Operations and Engineering to identify feature sets for cloud platforms and ensure availability.
• Design and develop monitoring systems for ongoing infrastructure and application availability.
• Analyze incidents, provide solutions to detect, recover, and prevent recurrence.
• Manage day-to-day Linux/Windows BAU operations and production support, including kernel upgrades and server builds.
• Support upgrades, migrations, and modernization projects; execute planned changes and deployments.
• Perform root cause analysis and implement permanent fixes; develop automation with Shell, Python, or Ansible.

Skills

Linux administration

Windows administration

Automation

Shell scripting

Python

Ansible

Troubleshooting

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

VMware

Monitoring

Networking

DNS

NFS

Job description

Job Description:

Looking for a skilled and proactive Linux/Window Engineer to manage, support, and enhance enterprise Linux/Windows infrastructure. The role will involve a combination of Business-as-Usual (BAU) operational support and infrastructure project delivery, ensuring high availability, performance, security, and stability of Windows/Linux-based systems.

The ideal candidate should possess strong technical expertise in Linux/Windows administration, troubleshooting, automation and infrastructure operations, along with experience supporting technology transformation, migration, and modernization initiatives.

Responsibilities

Job Responsibilities:

• Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil

• Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability

• Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence

1. Strong hands-on experience in OS(Linux/Windows) administration, to manage day-to-day Linux/Windows BAU operations and production support.
2. Troubleshoot OS-level incidents and resolve technical issues within SLAs and perform Linux server health checks, monitoring, and performance tuning. Manage kernel upgrades, support Linux server builds, provisioning, and configuration.
3. Troubleshoot Linux/Windows networking, DNS, NFS, SSH, and connectivity issues.
4. Support infrastructure upgrades, migrations, and modernization projects.
5. Execute planned changes, maintenance activities, and production deployments.
6. Perform root cause analysis (RCA) and implement permanent fixes.
7. Develop automation using Shell scripting, Python, or Ansible.
8. Support vulnerability management, OS hardening, compliance activities and Work with VMware and virtualized Linux environments.
9. Support backup, recovery, high availability, and disaster recovery activities.
10. Collaborate with application, database, network, storage, and security teams.
11. Follow ITIL processes for incident, problem, and change management.
12. Maintain SOPs, technical documentation, and operational runbooks.
13. Support project implementation, testing, cutover, and post-deployment activities.
14. Demonstrate strong troubleshooting, ownership, stakeholder management, and ability to balance BAU and project deliverables.

Qualifications

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
• 5–8 years of relevant experience in Linux infrastructure administration and enterprise production support.
• Proven experience balancing BAU operational responsibilities with infrastructure engineering and project implementation activities.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.