Infrastructure Analyst

Koch; Navi Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Koch is seeking an Infrastructure Analyst to join the IT Infrastructure Project Capability team in Mumbai. You will support global infrastructure projects while providing local IT support for India operations.

The role emphasizes collaboration with global teams, documentation, and timely delivery within defined milestones. Base location is Mumbai with on-site responsibilities and potential travel.

Qualifications

• Degree in Computer Science, IT, or related field or equivalent practical experience.
• Experience in IT infrastructure environments with involvement in project delivery, implementation, or rollouts.
• Solid understanding of servers, operating systems, and networking fundamentals.
• Familiarity with enterprise IT environments and structured project frameworks.
• Strong organizational skills and attention to detail in project contexts.
• Ability to collaborate with global project teams across time zones.

Responsibilities

• Support planning, execution, and delivery of global infrastructure projects.
• Execute assigned tasks within defined scope and timelines.
• Support system testing, rollouts, and deployment activities.
• Collaborate with project managers and global infrastructure teams.
• Maintain project documentation and provide status updates.
• Identify risks, dependencies, and escalations with context.

Skills

IT infrastructure

Project delivery

Servers

Networking

Collaboration across time zones

Technical documentation

Problem solving

Education

Degree in Computer Science/Information Technology

Tools

Azure DevOps

Ticketing systems

Documentation tools

Job description

Job Description:

Your Job

We are looking for an Infrastructure Analyst. The role will be based in Mumbai, India. This position will be part of the IT Infrastructure Project Capability team, supporting global infrastructure initiatives while also providing local IT support for India operations.

Our Team

We are a principle-based organization committed to collaboration, ownership, and continuous improvement. Our IT Infrastructure team enables secure, scalable, and reliable technology services across global locations, ensuring alignment with enterprise standards while supporting business growth and operational excellence.

What You Will Do

IT Infrastructure Project Support (Primary)

• Support planning, execution, and delivery of global infrastructure projects
• Execute assigned technical tasks within defined scope and timelines
• Support system testing, rollouts, and deployment activities
• Collaborate with project managers and global infrastructure teams
• Maintain project documentation and provide regular status updates
• Identify risks, dependencies, and escalat issues proactively

Local IT Support (India Operations)

• Provide hands-on IT support for office and production environments in Mumbai, Savli, and Baroda
• Ensure availability and performance of workplace technologies (servers, network, end-user devices, printers, shop-floor systems)
• Support incident resolution and coordinate with Service Desk teams
• Assist in hardware setup, office moves, and system installations
• Conduct basic user training and promote self-service solutions
• Identify recurring issues and support process improvements for local IT support

Who You Are (Basic Qualifications)

• Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Experience in IT infrastructure environments with involvement in project delivery, implementation, or rollouts
• Solid understanding of servers, operating systems, and networking fundamentals, with the ability to apply this knowledge in project execution (deployments, migrations, upgrades)
• Familiarity with enterprise IT environments and the ability to work within structured project frameworks and methodologies
• Strong organizational skills with attention to detail, including the ability to manage tasks, timelines, and documentation within project environments
• Ability to collaborate with global project teams, stakeholders, and project managers across time zones
• Comfortable working in a project delivery context with defined scope, milestones, and dependencies

What Will Put You Ahead

• Experience supporting infrastructure project rollouts, testing, and go-live activities
• Exposure to cloud platforms such as Azure or AWS
• Familiarity with project and delivery tools (e.g., Azure DevOps, ticketing systems, documentation tools)
• Strong execution mindset with ability to manage multiple tasks/projects in parallel
• Ability to identify risks early and escalat with proper context
• Clear and proactive communication with stakeholders across global teams
• Structured and disciplined approach to problem-solving and task execution
• Willingness to learn new technologies and grow into advanced technical responsibilities

Work Environment

• Based in Mumbai with on-site presence
• Collaboration with global teams across regions
• May require occasional travel or support outside standard working hours

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.