Information Technology Engineer

Razorpay; Mumbai; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A leading fintech company in Navi Mumbai seeks an IT Engineer to maintain and manage hardware, software, and networks. The role involves providing support across Mac and Windows operating systems and ensuring smooth technology infrastructure. Responsibilities include managing updates, troubleshooting issues, and collaborating with IT partners. Candidates should have over 2 years of experience in IT administration and possess strong knowledge of Apple products. This is a full-time position with opportunities to work on diverse IT projects.

Qualifications

• 2+ years of hands-on experience in HelpDesk and IT administration.
• Experience analyzing business requirements and translating them into technical solutions.
• Ability to manage tasks independently and communicate technical information clearly.

Responsibilities

• Ensure technologies are current and comply with enterprise standards.
• Manage system/application environment and perform on-call activities.
• Troubleshoot software and hardware issues.

Skills

IT administration

HelpDesk experience

Agile methodology

Critical thinking

Apple product knowledge

Windows OS knowledge

Job description

We are looking for an IT Engineer to maintain, upgrade and manage our software, hardware and networks. You will be responsible for supporting and maintaining client operating systems—Mac and Windows. General maintenance of all IT-related hardware and software. The position provides exposure to a broad range of IT-related projects and activities.

Your goal will be to provide effective IT assistance across all aspects of the business and ensure that our technology infrastructure runs smoothly and efficiently.

Roles and Responsibilities

• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.
• Manages system/application environment and ongoing operations;
• Performs on-call activities as needed for the environment and technologies;
• Contribute input to infrastructure architecture;
• Researches, designs, implements and tests technology solutions;
• Collaborates with IT and business area partners on work groups and initiatives;
• Troubleshoots software and/or hardware issues/failures;
• Ensures execution and alignment to architectural standards and blueprints;
• Resolves alerts and performs remediation activities;
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors;
• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology (MAC);
• Proactively monitors and reports performance and utilization of assigned technologies;
• Assists with developing tactical strategies, processes and procedures related to systems/application administration.

Mandatory Qualifications

• Experience analysing business requirements and translating them into technical solutions;
• 2+ Years of experience of hands‑on experience in HelpDesk, IT administration.
• Experience using Agile methodology;
• Ability to manage tasks independently and take ownership of responsibilities;
• Ability to adapt to a rapidly changing environment;
• Ability to communicate technical information clearly and articulately;
• Competent working in one or more environments highly integrated with an operating system (mac and Windows).
• Must have strong Apple product knowledge;
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy;
• Extensive working knowledge of multiple technologies and their interfaces and integration;
• Ability to learn from mistakes and apply constructive feedback to improve performance.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development, Computer and Network Security, and Internet Marketplace Platforms

Location

Navi Mumbai, Maharashtra, India