Information Systems Software Application Engineer

Workday, Inc.; Pune District; Hybrid; INR 900,000 - 1,400,000; Full time

Job summary

Workday, Inc. in Pune, India, seeks an experienced software professional to drive enterprise application development and end-to-end integrations across leading platforms.

You will troubleshoot across application, database, network, and integration layers and help automate service delivery. The role requires 5+ years in enterprise software, a CS/IT degree, and hands-on knowledge of Salesforce, Stripe, and integration tools.

Qualifications

• 5+ years in enterprise software application development.
• Bachelor’s or equivalent in Computer Science, Information Technology, or related field.

Responsibilities

• Troubleshoot software applications across application, database, network & integration layers.
• Lead and deliver automation of tasks and service requests.
• Analyze trends and develop action plans to improve SLAs and reduce incidents.
• Perform incident troubleshooting, root cause analysis, and permanent remediation.
• Identify business risks and opportunities related to Workday integrations.
• Document processes and advocate standardization for continuous improvement.
• Develop end-to-end expertise of Workday Go-To-Market business applications and integrations.
• Grow domain knowledge of Workday Enterprise Applications, including integrations.

Skills

Enterprise software development

System analysis

Problem solving

Education

Bachelor's degree in Computer Science / IT

Tools

Salesforce integration

Stripe integration

MuleSoft/SnapLogic

Job description

About the Team

The vision of our Business Technology Organization is to be the trusted partner that fuels Workday's business technology innovations and products to enable company growth at scale. Our team cultivates relationships with built on collaboration and trust to support a rapidly growing business. We strive to improve efficiency and operational effectiveness through technology, innovation and inspiration.

About the Role

Responsibilities:

• Software Application Troubleshooting at Application, Database, Network & Integration layers
• Lead and deliver Automation of tasks/service requests
• Perform trend analysis, and develop action plans for improving SLAs and reducing case volume and problems
• Incident troubleshooting, resolution and technical root cause analysis to address the problem permanently
• Identify business risks, inefficiencies, issues and opportunities related to Salesforce platform.
• Document, maintain standardization and look for ways to constantly improve processes & procedures.
• Develop expertise of Workday Go-To-Market business applications end-to-end
• Develop domain expertise of Workday’s Enterprise Applications including Integrations

About You

Basic Qualifications

• 5+ years in Enterprise Software Application Development
• Bachelor’s or equivalent experience in Computer Science, Information Technology, or related field

Other Qualifications

• Deep technical knowledge of enterprise software application development and enterprise application integrations (Workday, Salesforce, Stripe, MuleSoft/SnapLogic)
• Workday Integration Administrator certification preferred
• Source-to-Pay(S2P)/Procure-to-Pay(P2P) functional experience preferred
• Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
• Knowledge of IT service management tools and best practices(preferred)
• Self-motivated, flexible, teammate with proven multi-tasking, time management & organization expertise with the ability to handle multiple and often changing priorities.
• Attention to detail with the ability to analyze and tackle sophisticated problems as well as provide documentation, mentorship and instruction to users.
• Proven ability to learn and embrace new technologies, applications, and solutions.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law. Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law. If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.