Info Edge is Hiring | Customer Success Manager | Noida

Info Edge Limited; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Info Edge Limited in Noida is seeking an energetic Employer Branding Expert to manage client relationships and deliver employer branding solutions.

You will develop strategies with clients, coordinate with design, content and marketing teams, and oversee campaigns across social media, career sites, and events.

The role requires 4+ years in client servicing or account management and a strong grasp of EVP, candidate experience, and employer value propositions.

Qualifications

• Proven 4+ years in client servicing or account management.
• Strong understanding of employer branding concepts including EVP and candidate experience.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational and time-management abilities.

Responsibilities

• Serve as the main contact for clients using our employer branding products.
• Build and maintain strong client relationships, understanding needs and objectives.
• Develop employer branding strategies with clients and advise on best practices.
• Coordinate with design, content, marketing teams to deliver projects.
• Oversee campaign execution across channels and analyze performance.

Skills

Client servicing

Account management

Employer branding

EVP

Candidate experience

Employer value proposition

Communication skills

Presentation skills

Cross-functional collaboration

Time management

Attention to detail

Job description

About Info Edge

InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimises and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent

Job Title: Employer Branding Expert

Location: Noida

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent.

Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for clients using our employer branding products.
• Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
• Conduct regular check-ins and meetings to provide updates on product performance,gather feedback, and offer strategic insights.

Employer Branding Strategy:

• Work closely with clients to develop effective employer branding strategies.
• Provide insights and recommendations based on industry best practices and market trends.
• Assist in the creation of compelling employer branding campaigns and materials.

Project Coordination:

• Collaborate with internal teams (design, content, marketing, etc.) to execute client projects.
• Coordinate timelines, deliverables, and resources to ensure timely and successful project completion.

Campaign Execution and Analysis:

• Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.).
• Monitor campaign performance and conduct regular analysis.

Requirements:

• Proven 4 + years in client servicing, account management, or a related role.
• Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with excellent organizational and time-management abilities.