India Payroll Delivery Head

Neeyamo; Chennai; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Neeyamo is seeking a Head – India Payroll Delivery to lead end-to-end payroll operations for India clients from Madurai/Chennai (100% on-site). You will own delivery P&L, governance, and transformation of payroll processes to ensure accuracy, compliance, and exceptional client experience.

This senior role requires 15+ years overall experience and 8+ years in payroll leadership, with deep knowledge of India labor laws and multi-location team management.

Qualifications

• 15+ years of overall experience in payroll/operations leadership.
• 8+ years leading India payroll operations.
• Strong expertise in India payroll processing and statutory compliance.
• Experience managing enterprise payroll clients.
• Experience handling large-scale payroll operations.
• Experience managing multi-location teams.
• Strong understanding of India labor laws and compliance.

Responsibilities

• End-to-end payroll delivery leadership for all India payroll clients.
• Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle runs.
• Manage statutory compliance (PF, ESI, PT, TDS, Gratuity, Bonus, Labor law) and state-specific requirements.
• Drive SLA adherence across all payroll operations.
• Act as executive owner for India payroll delivery accounts and governance with enterprise clients.
• Lead periodic business reviews and ensure high customer satisfaction and contract retention.
• Standardize payroll delivery processes and build scalable frameworks.
• Drive automation and AI-led transformation to reduce manual effort and improve efficiency.
• Manage budgets and staffing utilization and oversee delivery transformation initiatives.

Skills

15+ years experience

8+ years payroll leadership

India payroll processing

Enterprise payroll clients

Large-scale payroll operations

Multi-location teams

Labour law knowledge

Job description

Job Description – Head of India Payroll Delivery

Position Title

Head – India Payroll Delivery

Location

Madurai/Chennai (100% Work from Office)

Reporting To

Global Head of Payroll Operations

Role Purpose

The Head of India Payroll Delivery will be responsible for leading end-to-end payroll operations and service delivery for India payroll clients, ensuring operational excellence, compliance, client satisfaction, scalability, and transformation of payroll delivery processes. The role will own delivery P&L, client governance, operational efficiency, team capability development, automation adoption, and service quality.

This role is critical in building a best-in-class India payroll delivery organization capable of supporting enterprise customers with accuracy, compliance, and superior customer experience.

Required Experience

• 15+ years overall experience.
• 8+ years in India payroll operations leadership.
• Strong expertise in India payroll processing.
• Experience managing enterprise payroll clients.
• Experience handling large-scale payroll operations.
• Experience managing multi-location teams.
• Strong understanding of India labor laws and statutory compliance.

Key Responsibilities

1. End-to-End Payroll Delivery Leadership

• Own complete payroll processing operations for all India payroll clients.
• Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle payroll runs.
• Manage statutory compliance including: PF, ESI, PT, TDS, Gratuity, Bonus, Labor law, compliance
• State-specific statutory requirements
• Drive SLA adherence across all payroll operations.

2. Client Delivery Management

• Act as executive owner for India payroll delivery accounts.
• Build strong governance mechanisms with enterprise clients.
• Lead periodic business reviews with customers.
• Ensure high customer satisfaction and contract retention.
• Manage escalations and drive rapid issue resolution.

3. Operational Excellence

• Standardize payroll delivery processes across all accounts.
• Build scalable operational frameworks for growth.
• Improve productivity across payroll operations teams.
• Reduce manual effort through workflow redesign.

4. Compliance & Risk Management

• Ensure complete statutory compliance for India payroll processing.
• Maintain audit readiness for all payroll processes.
• Build strong controls for data privacy and payroll confidentiality.
• Ensure compliance with: Income Tax regulations, EPFO requirements, Labor compliance regulations, Data security standards, Drive internal audit compliance.
• Lead large payroll operations teams including: Payroll Specialists, Payroll Managers, Quality Teams, Compliance Teams, Customer Success Teams
• Build leadership pipeline for payroll operations.
• Develop training and certification programs.

6. Delivery Transformation & Automation

• Drive automation across payroll operations.
• Identify opportunities for AI-led payroll operations transformation.
• Improve operational efficiency through: Workflow automation, Validation engines management systems, AI-based reconciliation
• Reduce dependency on manual intervention.
• Drive margin improvement initiatives.
• Optimize staffing and utilization.
• Manage operational budgets.

8. Stakeholder Management

Manage cross-functional collaboration with:

• Product teams, Implementation teams, Engineering teams, Compliance teams, Customer Success teams, Sales and Account Management teams
• Serve as senior escalation point for critical customer issues.