Incident and Release Manager (Dynatrace and Apigee as preferred exp)

Sidgs Digisol; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sidgs Digisol in Mumbai, India is seeking an experienced Incident and Release Manager to own major incident coordination across L1–L3, platform and banking integrations. You will run incident bridges, confirm severity, drive restoration within SLA and publish updates to stakeholders.

The role requires ITIL-based incident, problem, change and release management, Jira or ITSM proficiency, and knowledge of Apigee proxy and shared-flow concepts.

Qualifications

• ITIL-based incident, problem, change and release management experience.
• Proven major incident leadership and cross-team coordination.
• Experience with Jira or ITSM tools for incident tracking and reporting.
• Knowledge of Apigee proxy and shared-flow concepts.
• Understanding of microservices architecture and API ecosystems.
• Ability to manage SLA/CSL impacts and maintain audit evidence.
• Strong crisis communication and stakeholder reporting skills.
• Experience with release governance and deployment validation.

Responsibilities

• Own major incident coordination across L1, L2, L3, platform, Bank and external teams.
• Run incident bridges, confirm severity and drive acknowledgement, diagnosis, restoration and communication within SLA.
• Track recurring incidents, problem records, RCA completion and corrective actions.
• Assess SLA and CSL impact and maintain an auditable event timeline; review Jira for scope and readiness.
• For shared-flow releases, require impact list of every consuming API or proxy and traces.
• Validate implementation sequence, dependency checks, production steps and rollback plans.
• Coordinate the release calendar, production bridge and post-deployment validation.
• Track failed deployments, emergency changes and rollback outcomes.
• Prevent release approval when evidence or approvals are incomplete.
• Publish incident and release reporting to delivery and Bank stakeholders.

Skills

ITIL incident, problem, change and

Major incident leadership

Jira or ITSM tools

Apigee proxy

Shared-flow concepts

Microservices concepts

SLA and CSL management

Crisis communication

Release governance

Tools

Dynatrace

Job description

Key Responsibilities

• Own major incident coordination across L1, L2, L3, platform, Bank and external teams.
• Run incident bridges, confirm severity and drive acknowledgement, diagnosis, restoration and communication within SLA.
• Track recurring incidents, problem records, RCA completion and corrective actions.
• Assess SLA and CSL impact and maintain an auditable event timeline. Review each deployment Jira for scope, approvals, test evidence, UAT sign-off and implementation readiness.
• For shared-flow releases, require an impact list of every consuming API or proxy and relevant unit or integration traces.
• Validate implementation sequence, dependency checks, production sanity steps and rollback plans.
• Coordinate the release calendar, production bridge and post-deployment validation.
• Track failed deployments, emergency changes and rollback outcomes.
• Prevent release approval when evidence, impact analysis or mandatory approvals are incomplete.
• Publish incident and release reporting to delivery and Bank stakeholders.

Required Skills

• ITIL incident, problem, change and release management
• Major incident leadership
• Jira or ITSM tools
• Apigee proxy and shared-flow concepts
• Microservices concepts
• SLA and CSL management
• Crisis communication
• Release governance and audit evidence

Preferred Experience

• Banking production environment
• Internet or mobile banking support
• DMZ, network and security awareness

Preference is for candidates with strong Dynatrace Exp and also having good understanding of APIGEE