Inbound reputed company Agent - Entry-Level Customer Service reputed company

FlexBoard; India; On-site; INR 180,000 - 280,000; Full time

Job summary

FlexBoard is recruiting remote Customer Service Agents in India to support national brands through phone-based service. You will handle inbound interactions, answer questions, and ensure customer satisfaction using our secure systems.

The role includes documenting customer needs, following established protocols, and completing required certifications to qualify for assignments. A flexible schedule and work-from-home setup are offered, with opportunities for language skills to be leveraged.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI).
• Strong communication and listening skills.
• Basic computer knowledge and typing ability.
• Prior customer service center experience is a plus.
• Spanish language skills are a bonus.

Responsibilities

• Answer inbound calls and assist customers with questions, concerns, or product/service issues.
• Use provided tools to document customer needs accurately.
• Follow established protocols for communication and case handling.
• Participate in required certification courses to qualify for client assignments.
• Maintain performance targets in customer service and communication efficiency.

Skills

Communication

Listening

Typing

Computer basics

Spanish bonus

Education

High school diploma or GED

Job description

Overview

Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, reputed company-based systems allow CSRs to work from home while delivering reputed company service. We are seeking skilled and service-minded individuals to as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to support from your designated workspace. A multi-reputed company and reputed company certification process is required before servicing can.

Responsibilities

• Answer inbound calls and assist customers with questions, concerns, or product/service issues


• Use provided tools to document and reputed company customer needs accurately


• Follow established protocols for communication and case handling


• Participate in required certification courses to qualify for reputed company assignments reputed company service in a reputed company and brand-reputed company manner


• Maintain performance targets in reputed company, communication, and efficiency

Qualifications

• High school diploma or GED required


• Must be at least 18 years of age


• Authorized to work in the reputed company U.S. reputed company (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)


• Strong communication and reputed company listening skills


• Basic computer knowledge and typing ability


• Ability to follow detailed instructions and meet performance standards


• Prior customer service or reputed company center experience is a plus


• Spanish language skills are a bonus

Additional Information

• Remote position no commute reputed company (after reputed company certification)


• Flexible schedule reputed company reputed company time off


• Career advancement opportunities reputed company to telehealth benefits reputed company information kept confidential under EEO guidelines apply to this job .