IN - Specialist: Full-time and Part-time

Apple; Maharashtra; On-site; INR 260,000 - 380,000; Full time

Job summary

Apple Retail in India is seeking a Customer Specialist to connect with customers, understand needs, and tailor recommendations to enhance their experience. You will build brand loyalty by delivering an exceptional ownership journey and educating customers on relevant Apple products and services.

You should be able to work in a fast-paced store environment, collaborate with team members, and uphold Apple’s values of inclusion and accessibility across daily interactions.

Qualifications

• Proven ability to deliver high-quality customer service.
• Knowledge of Apple products and services is preferred.
• Ability to personalise solutions based on customer needs.
• Capable of working in a fast-paced store environment.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and presenting products and services.
• Educate customers on relevant ways to buy products and stay up to date with Apple’s offerings.
• Support store peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow store guidance; perform other tasks as needed; contribute to an inclusive environment.

Skills

Customer service

Product knowledge

Communication

Teamwork

Learning mindset

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers’ needs, customising recommendations to enrich their lives.

In this role, you could work full-time, part-time or part-time temporary.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Personalise solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200314117