IMU-SONG Strategy Manager

8170 Acc Sol Pvt Ltd - Delhi Company; New Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture seeks an IMU Digital Commerce Manager to own and drive performance across D2C, marketplaces, omnichannel and quick commerce platforms in India (NCR, Mumbai, Bangalore).

The role demands strategic thinking with hands-on execution, accountable for revenue, traffic, conversion, AOV/ATV, and customer experience metrics; collaborates with marketing, technology, design, supply chain and support to deliver seamless digital shopping experiences and revenue growth.

Qualifications

• 8+ years of experience in digital commerce/management.
• MBA or PGDM from premier institutes preferred.
• Experience in D2C, marketplaces and omnichannel.
• Strong data-driven decision making skills.
• Excellent communication and leadership abilities.

Responsibilities

• Own end-to-end performance of digital commerce and drive growth across platforms.
• Deliver revenue growth by optimizing conversion, engagement and retention.
• Lead and manage a team to deliver business outcomes.
• Define and execute category strategies (assortment, discovery, content, visibility).
• Partner with cross-functional teams to enable experiences/journeys.
• Use data and experimentation to prioritize and solve problems.
• Stay updated with e-commerce trends to guide innovation.
• Contribute to product roadmap and platform enhancements where applicable.
• Champion UX best practices in customer journeys.

Skills

Digital commerce

Category management

Customer experience

D2C/Marketplace/Omnichannel

Data-driven decisions

Stakeholder management

Team leadership

Education

MBA or PGDM

Tools

MS Excel

PowerPoint

Product analytics dashboards

Job description

Job Title – IMU Digital Commerce Manager Management Level: 07 – Manager Location: NCR / Mumbai / Bangalore

Must have skills:

• Digital commerce strategy & execution
• Category / portfolio management
• Customer experience optimization
• D2C/Marketplaces/Omnichannel/Quick Commerce
• Data driven decision making
• Stakeholder Management across cross-functional teams
• Team leadership & delivery ownership

Good to have skills:

• Working knowledge of digital marketing
• Product management
• understanding of emerging technologies
• AI / GenAI applications in commerce
• Commerce platforms & MarTech exposure

Job Summary: We are looking for a strategic and execution-focused Digital Commerce Manager to own and drive performance across D2C, marketplaces, omnichannel and quick commerce platforms. This role requires strong business ownership with hands‑on experience in running digital commerce or a major category, with accountability for revenue, traffic, conversion, AOV/ATV, and customer experience metrics. The ideal candidate will work closely with cross‑functional teams across business, marketing, technology, design, supply chain, customer support, etc. to deliver seamless digital shopping experiences and drive revenue growth. Product management capability is a valuable additional skill, and exposure to AI / GenAI or advanced analytics‑led initiatives is a strong differentiator.

Roles & Responsibilities:

• Own end‑to‑end performance of digital commerce and drive growth for our clients
• Deliver revenue growth by enhancing the customer experience and optimizing for conversion, engagement and retention
• Lead and manage a team to deliver business outcomes
• Define and execute category strategies (assortment, discovery, content, visibility, etc.)
• Partner with cross‑functional teams to enable and deliver experiences / journeys
• Use data, insights, and experimentation to prioritize and solve problems
• Stay up‑to‑date with e‑commerce and digital trends to guide innovation
• Contribute to product roadmap and platform enhancements where applicable
• Champion best practices in UX and customer journey design

Professional & Technical Skills:

• Strong knowledge of digital commerce ecosystems and customer journeys
• Strong grasp of digital commerce KPIs and operating levers
• Ability to translate customer needs into functional and technical execution plans
• Strong analytical mindset with experience in A/B testing and data visualization
• Excellent communication, leadership, and collaboration skills with execution discipline
• Proficient in MS Excel, PowerPoint, and product analytics dashboards
• Experience working in matrixed or global organizations is a plus

About Our Company | Accenture

Experience: Minimum 8+ year(s) of experience.

Educational Qualification: Master’s degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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