Digital Content Management Analyst

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Microsoft Office Suite proficiency

Job summary

Accenture Mumbai is seeking a Digital Content Management Analyst to oversee Web Operations across Direct-to-Consumer platforms, ensuring timely content updates, accurate product listings, and smooth campaign activations.

You will collaborate with Marketing, Digital Operations, and external agencies, bringing 3–5 years of e-commerce store operations experience and strong problem-solving and stakeholder engagement skills.

Qualifications

• Experience in Marketing, Digital Operations and/or Project Management.
• FMCG exposure and omnichannel understanding.
• 4+ years in e-commerce store operations.

Responsibilities

• Operational Execution: Manage daily web operations across multiple platforms, including content uploads and pricing updates.
• Campaign & Content Coordination: Support campaign setup and asset management per global guidelines.
• Issue Resolution & Continuous Improvement: Troubleshoot order fulfilment or display issues and drive improvements.
• Reporting & Performance Tracking: Prepare daily/weekly/monthly ecommerce reports and KPIs.
• Stakeholder Collaboration: Align with Marketing, Trade and Digital Operations for timely delivery.

Skills

Marketing Operations

Web Content Management

Digital Operations

Project Management

Education

BCom / Any Graduation / Post Graduate Diploma in Marketing & Advertising

Tools

Shopify

Adobe

Salesforce Commerce

Job description

Job Details

Skill required: Marketing Operations - Web Content Management. Designation: Digital Content Management Analyst. Qualifications: BCom/Any Graduation/Post Graduate Diploma in Marketing and Advertising. Years of Experience: 3 to 5 years.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

What would you do?

The Web Operations Executive is responsible for managing day-to-day digital operations across Direct-to-Consumer (D2C) platforms, ensuring flawless execution of e-commerce processes, content updates, and campaign activations. The role provides critical support in maintaining the operational health of multiple websites, coordinating with cross-functional teams to ensure data accuracy, seamless consumer experiences, and alignment with commercial goals.

Direct impact

By maintaining operational excellence, this role safeguards the integrity and performance of the company’s e-commerce platforms. It directly contributes to the consumer experience, sales enablement, and campaign delivery, ensuring that all online touchpoints function smoothly and reflect the brand’s standards.

What are we looking for?

• Essential Experience Required: Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment. Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.
• Experience working with overseas clients and agencies is an advantage.
• Minimum 4+ years of experience in e-commerce store operations management.
• Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent).
• Technical / Functional / Leadership Skills Required: Strong troubleshooting, analytical, and problem-solving skills. Excellent project management and stakeholder engagement capabilities. Effective communication and presentation skills with strong interpersonal awareness.
• Fluent in English, both written and spoken.
• Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments.
• Education / Qualifications / Certifications Required: Bachelor’s Degree in Business Management, Marketing, or Digital Marketing.

Benefits

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Quick learner with the ability to adapt to new e-commerce pla

Roles and Responsibilities

• Operational Execution: Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads. Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms. Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues. Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.
• Campaign & Content Coordination: Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams. Upload and maintain product images, descriptions, and marketing assets in line with global guidelines. Manage age-verification executions and ensure compliance with regulatory requirements. Track and report campaign performance metrics and identify optimization opportunities.
• Issue Resolution & Continuous Improvement: Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches. Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues. Proactively suggest operational improvements and contribute to process standardization across markets.
• Reporting & Performance Tracking: Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders. Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis. Ensure accurate documentation and reporting of operational activities for auditing and performance review.
• Stakeholder Collaboration: Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities. Coordinate with external agencies for content management, quality assurance, and performance reporting. Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.

About Accenture (duplicate)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture. Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.