Implementation Principal Engineer

Amadeus Hospitality; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Amadeus Hospitality in Bengaluru seeks an Implementation Principal Engineer to lead complex customer implementations of Amadeus Airport IT and Airport Management solutions. You will guide end-to-end delivery from planning and configuration through testing and go-live, partnering closely with the Project Manager and customer stakeholders.

The role requires deep experience with AODB, FRMS, FIDS and PropWorks, strong SDLC practices, and the ability to communicate clearly with both technical teams

Qualifications

• Extensive experience with airport management systems (AODB/FRMS/FIDS/PropWorks) and integrations.
• SDLC experience from requirements analysis to deployment.
• Able to work independently while collaborating with cross-functional teams.
• Excellent communication with technical and executive stakeholders.
• Structured problem solving and solution design mindset.

Responsibilities

• Lead technical delivery of large-scale implementation projects from planning to go-live.
• Coordinate resolution of technical issues and provide status updates to customers.
• Engage with customers on upgrades and architecture discussions; participate in pre-sales when needed.
• Support testing phases including UAT, SIT, ORAT and customer acceptance testing.
• Collaborate with BA, QA, Ops, and Support teams to ensure quality and satisfaction.

Skills

AODB configuration

FRMS integration

FIDS knowledge

PropWorks

Job description

Implementation Principal Engineer

Summary of the Role The Implementation Principal Engineer acts as the technical lead for complex customer implementations of Amadeus Airport IT and Airport Management solutions. Working in close partnership with the Project Manager, this role is responsible for guiding end-to-end delivery across software and hardware implementations, from planning and configuration through testing and go-live. The role engages with a wide range of customer stakeholders, including senior executives and technical specialists, to deliver reliable solutions and build long-term, collaborative relationships.

Your Main Responsibilities

• Lead the technical delivery of large-scale implementation projects, including planning, installation, configuration, testing, and go-live activities, in collaboration with the Project Manager.
• Coordinate and drive resolution of technical issues end-to-end, providing timely updates, recommendations, and status reporting to internal teams and customer stakeholders.
• Work directly with customers on upgrades, installations, architecture discussions, and technical decision-making, including participation in pre-sales presentations when required.
• Support and facilitate customer testing phases such as Airline Acceptance Testing, User Acceptance Testing (UAT), System Integration Testing (SIT), and Operational Readiness and Airport Transfer (ORAT).
• Collaborate across the Software Development Life Cycle (SDLC) with Business Analysts, Quality Assurance (QA), Operations, and Customer Service teams to ensure quality, continuity, and customer satisfaction.

About the Ideal Candidate

• Brings strong experience with airport management systems such as Airport Operational Database (AODB), Flight Resource Management System (FRMS), Flight Information Display System (FIDS), and Financial Management (PropWorks), including configuration and interface design.
• Has practical experience working within a Software Development Life Cycle (SDLC), from requirements analysis through testing and deployment.
• Is comfortable working independently on technical topics while collaborating effectively within cross-functional and customer-facing teams.
• Communicates clearly and professionally with a range of stakeholders, from technical subject matter experts to senior executive (C-level) audiences.
• Approaches problem-solving with a structured, proactive mindset and contributes constructively to shared goals and solution design.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you'll join a community united by a love for travel and technology. We're not just shaping the future of travel; we're using it as a force for good, enriching lives and supporting our planet. Here, you'll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!