Implementation Engineer

BlueOptima; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

32 days holidays

Provident Fund contributions

Gratuity payments

Private Medical Insurance (Employee +

12 Weeks Paternity Leave

6 months Maternity leave

Childcare support (50%)

Work from Home equipment allowance

Flexible WFH policy - 2 days home per/

Flexible Long Distance - 4 weeks per

Sponsored Learning Opportunities

Team Socials

Job summary

BlueOptima is seeking an Implementation Engineer in Bengaluru to manage client onboarding and BAU support. You will coordinate with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience.

You will handle setup, data health monitoring, and basic troubleshooting while training client admins and ensuring ongoing client satisfaction in a fast-paced, enterprise SaaS environment.

Qualifications

• 4+ years in a technical client-facing role.
• Strong communication and problem-solving skills.
• Proven ability to manage multiple projects or clients simultaneously.
• Detail-oriented, highly organized with a proactive attitude.
• Basic Linux navigation and log review skills.
• Basic Docker and Kubernetes knowledge for troubleshooting.
• Basic SQL for troubleshooting data issues.
• Basic bash scripting skills.
• Excellent time-management in a fast-paced environment.
• Exposure to technical support processes or customer success operations.

Responsibilities

• Lead onboarding for new clients, including project planning and setup.
• Support installation and configuration of the BlueOptima platform.
• Provide Tier 1 technical support for clients with basic integration issues.
• Monitor and manage client data health, resolve data collection issues.
• Ensure a high-quality onboarding experience across clients and reduce onboarding time.
• Train client-side admins to independently manage platform operations.
• Collaborate with Engineering and Product to support new features.

Skills

Technical client-facing

Communication skills

Project management

Data quality

Linux basics

Docker

Kubernetes

SQL

Bash scripting

Tools

Docker

Kubernetes

SQL

Bash

Job description

BlueOptima is an engineering intelligence platform trusted by some of the world's largest banks, insurers, and enterprises. We give CTOs, CIOs, and engineering leaders the objective data they need to measure software engineering productivity, prove AI ROI, and reduce delivery risk.

The conversation we sit in the middle of is one of the most pressing in enterprise technology right now. Every large organisation is rolling out AI coding tools and nobody can tell their board whether it is actually working. We can. Our research and our platform provide the answer, and we are building the commercial engine to get that message in front of the people who need to hear it.

Job Description

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

• Lead the onboarding process for new clients, including project planning, setup, and technical implementation
• Support installation and configuration of the BlueOptima platform
• Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
• Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
• Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
• Train client-side system administrators to independently manage platform operations
• Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

• 4+ years of experience in a technical client-facing role
• Strong communication and problem-solving skills
• Proven ability to manage multiple projects or clients simultaneously
• Detail-oriented and highly organized, with a proactive attitude
• Basic Linux skills (e.g. navigating file systems, reviewing logs)
• Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
• Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
• Basic bash scripting skills
• Strong time-management skills and ability to thrive in a fast-paced environment
• Exposure to technical support processes or client success operations

Nice to Have

• Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)
• Experience working with enterprise SaaS platforms
• Background in working with version control systems and/or task tracking system

Culture & Growth

• Global team with an innovative and supportive mindset
• Rapid career development and visibility in a high-growth tech company
• Freedom to build your own success story
• Training programs and Personal Development Plans tailored for each employee

Benefits

• 32 days of holidays (this includes public and religious holidays)
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Gratuity payments
• Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
• 12 Weeks Paid Paternity Leave, 6 months Maternity leave
• Support with childcare costs (50%)
• Work from Home Equipment allowance
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• Sponsored Learning Opportunities
• Team Socials