Implementation Consultant and Integration Developer

Infosys Limited

Bengaluru

Presencial

INR 1.000.000 - 1.400.000

Jornada completa

14 días+

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Formación

Candidates must have 5+ years of experience in CCaaS or contact centre implementations.
Experience with telephony and voice tech including VoIP, SIP, RTP, WebRTC.
Proven ability to architect and deliver complex enterprise integrations.

Responsabilidades

Years delivering contact centre or CCaaS implementations
Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
Experience in solution architecture, integrations, and API design
Proven track record delivering complex enterprise projects
Strong client-facing communication and stakeholder management skills
Ability to manage multiple projects in a fast-paced environment
Architect and implement end-to-end integration solutions
REST APIs, Postman
Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
API orchestration and data transformation (JSON/XML)
ETL/ELT pipelines for customer interaction data
Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
JSON, XML, CSV, Kafka
Java, Python, Node.js, or .NET

Conocimientos

CCaaS implementations

Client-facing communication

Stakeholder management

Multiple project management

Integration design

API orchestration

Data transformation

JSON/XML

Security/authentication

REST/Postman

Middleware iPaaS

JSON/XML/CSV/Kafka

Java/Python/Node/.NET

Educación

Master of Computer Applications

Master of Technology

Bachelor of Engineering

Bachelor of Technology

Herramientas

Genesys

Amazon Connect

Cisco Webex

RingCentral

Postman

MuleSoft

Boomi

Azure Integration Services

Descripción del empleo

BANGALORE, Infosys Limited Implementation Consultant and Integration Developer

Job ID/Reference Code INFSYS-EXTERNAL-254178

Work Experience 5 - 9 Years

Job Title Implementation Consultant and Integration Developer

Educational Requirements

Master Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology

Service Line

Engineering Services

Responsibilities

Years delivering contact centre or CCaaS implementations
Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
Experience in solution architecture, integrations, and API design
Proven track record delivering complex enterprise projects
Strong client-facing communication and stakeholder management skillsAbility to manage multiple projects in a fast-paced environmentArchitect and implement end-to-end integration solutions
REST APIs, Postman
Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
API orchestration and data transformation (JSON/XML)
ETL/ELT pipelines for customer interaction data
Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
JSON, XML, CSV, Kafka
Java, Python, Node.js, or .NET

Technical and Professional Requirements

Sprinklr

Preferred Skills

Technology->Infrastructure-Contact Center->IVR Concepts Technology->Communication->IVR/CCT

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