Implementation Consultant and Integration Developer

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys in Bengaluru seeks an experienced CCaaS architect to define functional and technical requirements for Sprinklr and related platforms. You will lead end-to-end CCaaS implementations for enterprise clients and shape the implementation strategy and architecture.

Role requires leading workshops, gathering requirements, and designing integrations with Genesys, Amazon Connect, Cisco Webex, RingCentral, and middleware tools. Strong API experience and stakeholder management are essential.

Qualifications

• Years delivering contact centre or CCaaS implementations.
• Experience with major CCaaS platforms.
• Strong API design and integration experience.
• Hands-on with middleware/iPaaS technologies.

Responsibilities

• Define functional and technical requirements for CCaaS solutions.
• Lead end-to-end implementation for enterprise clients.
• Define implementation strategy and solution architecture.
• Lead client discovery workshops and requirement gathering sessions.
• Architect and implement end-to-end integration solutions.
• Ensure secure API design and data transformations.

Skills

CCaaS implementation

Client-facing communication

Solution architecture

REST APIs

Middleware/iPaaS

API orchestration

Data transformation

JSON/XML

OAuth 2.0/SAML/OpenID

Java/Python/Node.js/.NET

VoIP technologies

Genesys/Amazon Connect/Cisco Webex/RR

ETL/ELT pipelines

Education

Master Of Comp. Applications

Master Of Technology

Bachelor of Engineering

Bachelor Of Technology

Tools

MuleSoft

Boomi

Azure Integration Services

Postman

Kafka

Job description

Job Description

• Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform
• Lead end-to-end implementation of CCaaS solutions for enterprise clients
• Define implementation strategy and solution architecture aligned to client goals

• Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.

  • o Conduct Workshops and gather business requirements
  • o Identify workflows, and integration needs

  Roles Responsibilities

• Years delivering contact centre or CCaaS implementations
• Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
• Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
• Experience in solution architecture, integrations, and API design
• Proven track record delivering complex enterprise projects

• Strong client-facing communication and stakeholder management skills

  Ability to manage multiple projects in a fast-paced environment

  Architect and implement end-to-end integration solutions

• REST APIs, Postman
• Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
• API orchestration and data transformation (JSON/XML)
• ETL/ELT pipelines for customer interaction data
• Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
• JSON, XML, CSV, Kafka

• Java, Python, Node.js, or .NET

  Technical RequirementSprinklr

  Educational RequirementMaster Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology

  Preferred SkillsTechnology->Communication->IVR/CCT->Genesys,Technology->API Testing->RestAssured,Technology->Middleware Administration->Middleware Administration-Others,Technology->Java->Core Java,Technology->OpenSystem->Python - OpenSystem->Python

  Service LineEngineering Services