Senior Implementation Consultant, CCAAS

Sprinklr; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive health plans

Continuous learning opportunities

Daily meditation breaks

Job summary

Sprinklr, located in Bengaluru, India, is seeking an Implementation Consultant. This role focuses on ensuring clients receive outstanding onboarding experiences and value through proper deployment of the Sprinklr software based on their unique needs.

The ideal candidate will engage in configuring the product across various industries, demonstrating strong communication and analytical skills. Sprinklr offers diverse health plans and comprehensive employee support for professional growth.

Qualifications

• Strong analytical and problem‑solving skills.
• Excellent communication skills, both written and verbal.
• Self‑motivated with ownership taken for tasks.

Responsibilities

• Configure Sprinklr product for various brands and industries.
• Ensure client users are trained on the platform during onboarding.
• Provide consulting advice during project implementation.

Skills

Analytical and problem-solving skills

Excellent communication skills

Customer handling skills

Job description

Job Description

The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use‑cases, industry and best practices. The consultant also acts as the day‑to‑day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

What will you do

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.
• Constantly learn and collaborate with the team to develop best practices on product configuration.
• Work as a team to understand product adoption by various brands and establish standard practices to improve adoption.
• Demonstrate expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping.
• Provide social insights and recommendations to support clients’ business practices.
• Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities.
• Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
• Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions.
• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
• Provide consulting advice to clients about Sprinklr platform during different phases of project implementation.

What makes you qualified?

• Strong analytical and problem‑solving skills.
• Excellent communication skills, both written and verbal.
• A drive to dig into the details of a system or process to solve customer problems and the desire and ability to rapidly learn a wide variety of new technical skills.
• Self‑motivated, takes initiative, assumes ownership.
• Ability to work in a highly collaborative and fast‑paced environment.
• Enthusiastic, professional, with a focus on customer success.
• Excellent listening skills to fully understand the customer value requirements.
• Passion for solving client challenges and commitment to client delight.
• Strong customer‑handling skills and willingness to serve customers across various time zones.
• English language business proficiency mandatory.

Why You'll Love Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full‑time employees, we provide a range of comprehensive health plans, leading well‑being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, visit https://sprinklrbenefits.com/ to browse our country‑specific benefits guides.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each employee in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment‑free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and is an affirmative‑action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.