Immediate hiring - Customer success engineering - Bangalore

Tranzeal; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Tranzeal in Bengaluru is seeking a senior Customer Success Engineer to guide enterprise customers through complex networking deployments. You will combine hands-on network design with a customer-focused mindset to drive adoption, retention, and expansion.

In this role you will conduct environmental maturity assessments, propose architecture improvements, and support automation initiatives across cloud accounts and integrations, while coordinating with product and engineering teams to remediate

Qualifications

• 5+ years in Customer Success Engineering or Technical Account Management for enterprise networks.
• 5+ years designing, deploying and managing large enterprise networks in real time.
• Hybrid Mindset: analytical Operations Lead plus code-first engineering problem solving.
• AI & Automation Adopter: apply AI and automate repeatable tasks to streamline workflows.
• Proven track record of driving customer adoption, retention, and expansion.

Responsibilities

• Technical Alignment: Conduct environmental maturity assessments, technical gap analyses, and periodic executive reviews.
• Configuration Assistance: Analyze current setups, implement best practice recommendations, and onboard new use cases like cloud accounts or runtime integrations.
• Operational Assistance: Deliver health checks (e.g., attack surface hygiene mapping) and review automation workflows.
• Security Optimization: Assess and tune security policies, review vulnerabilities, and provide remediation as per guidance from products and engineering teams.

Skills

Customer Success Engineering

Technical Account Management

Hybrid Mindset

AI Automation Adopter

Enterprise Networking

Adoption & Retention

Tools

Tableau

Looker

Snowflake

Salesforce

Gainsight

tcpdump

Wireshark

Job description

JD

Key Deliverables & Technical Scope

Technical Alignment: Conduct environmental maturity assessments, technical gap analyses, and periodic executive reviews.
Configuration Assistance: Analyze current setups, implement best practice recommendations, and onboard new use cases like cloud accounts or runtime integrations.
Operational Assistance: Deliver health checks (e.g., attack surface hygiene mapping) and review automation workflows.
Security Optimization: Assess and tune security policies, review vulnerabilities, and provide remediation as per the guidance from products and engineering teams.

Qualifications & Skills Experience

• 5+ years of industry experience in Customer Success Engineering, Technical Account Management, or similar roles supporting enterprise networks.
  5+ years of hands-on experience designing, deploying, and managing large enterprise networks in real-time. The "Hybrid Mindset": Possess the analytical brain of an Operations Lead paired with the "code-first" problem-solving skills of an Engineer.
  AI & Automation Adopter: Forward-thinking professional with a proven ability to embrace artificial intelligence and create automation to eliminate repeatable tasks, streamline workflows, and drive new efficiencies in internal processes.
  A proven track record of driving customer adoption, retention, and expansion.
  

Technical Proficiency

• SASE Ecosystem Expertise: Advanced knowledge of the complete SASE ecosystem, including SD-WAN, ZTNA, SWG, FWaaS, CASB, Data Loss Prevention (DLP), and sophisticated routing protocols (BGP).
  Proven understanding of the Security Life Cycle / Attack Life Cycle and relevant security concepts, along with experience using security products to prevent network attacks and data breaches.
  Strong experience with SQL and data visualization tools like Tableau, Looker, or Snowflake.
  Familiarity with CRM/CS platforms (Salesforce, Gainsight).
  Advanced understanding of TCP/IP, SSL/IPSec VPNs, PKI, and troubleshooting tools like tcpdump and Wireshark. Detailed understanding of NOC/SOC operational requirements, the Security/Attack Life Cycle, and Sandboxing technologies
  . Certifications: SSE, PCNSE, CCNP, CCSP, and CISSP certifications are highly preferred