IFS - HCSC Administrator - Associate

PwC Acceleration Center India; Kolkata District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading consulting firm in Kolkata is seeking an HR professional to manage employee lifecycle operations, including onboarding and compliance. The role demands strong communication skills and a proactive approach to HR processes in a fast-paced environment. Candidates should possess a background in HR, demonstrate attention to detail, and have the capability to work both independently and collaboratively. Opportunities for professional growth and relationship-building within the firm are emphasized.

Qualifications

• Demonstrate strong relationship-building skills and customer service focus.
• Exhibit excellent verbal and written communication skills.
• Show exceptional attention to detail and accuracy in work.

Responsibilities

• Manage HR operational tasks related to onboarding, offboarding, payroll, and compliance.
• Enable HR processes and systems to support the workforce.
• Serve as the primary HR contact for inquiries and resolutions.

Skills

Learning mindset

Diverse perspectives appreciation

High performance habits

Active listening

Feedback reflection

Information gathering and analysis

Commercial awareness

Education

HR or related discipline

Tools

HRIS - Workday

Job description

Overview

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Responsibilities

• Manage the people lifecycle and day-to-day operational tasks related to managing employees, including onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, and compliance with labour laws and regulations.
• Enable HR processes and systems to run smoothly to efficiently support the workforce.
• Execute HR-related transactions and administrative activities across all areas of Human Resources and the business.
• Serve as a primary HR point of contact for resolution, escalation or routing of inquiries in line with HR protocols and guidelines.
• Be part of a team of problem solvers that helps address complex business issues from strategy to execution.
• Adapt in a fast-paced environment when working with a variety of clients and team members; take ownership and consistently deliver quality work to drive value for clients and the team.
• Build a professional brand within the Firm and leverage opportunities as they arise.

Skills

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Experiences And Skills You’ll Use To Solve

• Technical knowledge including experience with HRIS - Workday experience is an asset (not required).
• Experience in an HC environment, or experience in an administrative or coordinator role.
• Strong relationship building skills and focus on customer service with the ability to deal with individuals at all levels within the Firm including leadership.
• Excellent verbal communication (both written and verbal), organizational, time management and listening skills.
• Well developed written communication skills.
• Demonstrate exceptional attention to detail and ability to review own work for accuracy and completeness.
• Ability to deal with a large number of competing activities/tasks with changing priorities.
• Flexible and able to adapt to changing demands and pressures, performing under time constraints to meet deadlines.
• Ability to work both independently and as a team player.
• The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, and understand change management.
• Excellent judgment and strong problem solving skills.
• Professionalism and integrity.
• Ability to perform under time constraints to meet deadlines.
• Education/Experience: HR or related discipline preferred.