I&P GN - SC&E – Senior Manager-Service Management -Return & Repair

Accenture PLC; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Accenture PLC in Bengaluru invites a high-impact Senior Manager with a strong owner mindset and deep Service Management expertise. The role partners with client and internal leadership to shape enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains.

The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the

Qualifications

• 14+ years of industry/consulting experience preferred.
• Experience leading aftermarket/service transformations across multiple functions and geographies.
• Demonstrated success in executive advisory and complex program delivery.

Responsibilities

• Own and shape complex service-management transformation programs from strategy to benefits realization.
• Advise senior client executives on service growth, asset uptime, and cost-to-serve.
• Lead multi-workstream teams across service strategy, field service, maintenance, and connected assets.
• Define roadmaps, governance, KPI frameworks, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, AI, and digital platforms.
• Build trusted client relationships and executive consensus.

Skills

Leadership

Strategy & Transformation

Stakeholder Management

Program Management

Executive Advisory

Sales Origination

Tools

ERP

EAM

FSM

CRM

PLM

IoT

AI

Analytics

Job description

We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains.

The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business.

Key Responsibilities

• Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
• Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
• Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
• Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
• Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
• Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
• Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
• Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
• Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.

Professional Experience

• 14+ years of industry and/or consulting experience.
• Substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations.
• Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms.

Service Management Expertise

• Aftermarket / Aftersales Service Strategy
• Service Operations
• Field Service Management
• Enterprise Asset Management (EAM)
• Maintenance
• Connected Assets
• Warranty
• Installed Base Management
• Spare Parts
• Repair & Returns
• Service Supply Chain
• Customer Experience
• Service Growth & Cost-to-Serve Optimization

Transformation & Technology

• Operating Model Design
• Process Transformation
• Data & Digital Transformation
• ERP
• EAM
• FSM
• CRM
• PLM
• IoT / Connected Assets
• Analytics
• Digital Twin
• Artificial Intelligence (AI)
• Planning
• Control Towers
• Enterprise Capability Architecture
• Governance & KPI Frameworks

Leadership & Consulting

• Executive Advisory
• Program & Portfolio Leadership
• Cross-functional Team Leadership
• Stakeholder Management
• Executive Communication
• Client Relationship Management
• Change & Transformation Leadership
• Coaching & Talent Development
• Team Engagement
• Ambiguity Management

Commercial & Business Development

• Sales Origination
• Opportunity Qualification
• Solutioning
• RFP / Proposal Development
• Deal Shaping
• Estimation
• Executive Pitching
• Offering Development
• Alliance Development
• Thought Leadership
• Value Realization
• Engagement Economics
• Risk & Contract Management

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