I&P GN - SC&E – Senior Manager -Service Management -Spare parts Management

Accenture PLC; Bengaluru; On-site; INR 4,200,000 - 7,200,000; Full time

Job summary

Accenture seeks a high-impact Senior Manager with deep Service Management expertise to lead enterprise-scale transformations from strategy to execution in aftermarket service and connected assets. The role partners with client and internal leadership to shape value-driven programs across AI, IoT, and digital platforms.

You will guide executives on service growth, asset uptime, and cost-to-serve, while building and leading cross-functional teams across service strategy, field service,

Qualifications

• Executive presence with ability to influence C-suite and senior leaders.
• Strong advisory and program leadership experience across complex service transformations.
• Experience shaping technology-enabled service platforms and operating models.

Responsibilities

• Own and shape service-management transformation programs from strategy to benefits realization.
• Advise senior client executives on service growth, asset uptime, and cost-to-serve.
• Lead multi-workstream teams across service strategy, field service, maintenance, and logistics.
• Define roadmaps, governance, KPI frameworks, and investment cases for programs.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, AI, and cloud ecosystems.
• Build client relationships, navigate ambiguity, and manage delivery and commercial risks.
• Lead sales origination, proposals, and executive pitches for service-management opportunities.
• Develop market offerings and reusable assets; mentor Managers and Analysts.

Skills

Executive presence

Stakeholder management

Program leadership

Business advisory

Strategic storytelling

Education

MBA or equivalent postgraduate qualification

Tools

SAP

IFS

Salesforce

ServiceMax

IBM Maximo

Oracle

PLM

IoT

Analytics platforms

Job description

Experience: 14+ years | Location: India | Employment: Full time | Start: As agreed

Role Description: We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains. The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business.

Key responsibilities

• Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
• Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
• Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
• Define differentiated transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
• Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
• Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
• Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
• Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
• Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.

Preferred Experience

Preferred Experience 14+ years of industry and/or consulting experience, with substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations. Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms. Deep expertise in several service domains, with the ability to connect Service Strategy, Field Service, Connected Service, Maintenance, Warranty, Installed Base, Spare Parts and Logistics, Repair and Returns, and partner ecosystems. Strong track record of executive advisory, target operating model design, digital strategy, value-case development, program leadership, and organizational change. Experience shaping and delivering technology-enabled programs involving platforms such as SAP, IFS, Salesforce, ServiceMax, IBM Maximo, Oracle, PLM, IoT, advanced planning, analytics, or cloud ecosystems. Proven business-development experience, including opportunity origination, proposal leadership, solution architecture, commercial shaping, and senior client presentations. Experience using data, analytics, automation, AI, and digital platforms to improve service revenue, asset uptime, first-time-fix, SLA attainment, inventory productivity, workforce utilization, and cost-to-serve. Cross-industry experience in asset-intensive sectors is preferred, including Industrial Equipment, Automotive, Aerospace and Defense, High Tech, Medical Devices, Telecommunications, Utilities, Energy, and Life Sciences.

Your experience counts

• Executive presence, strategic thinking, and ability to influence C-suite and senior business and technology leaders.
• Strong commercial orientation with an owner mindset and ability to balance client value, delivery quality, people, risk, and engagement economics.
• Exceptional storytelling, proposal writing, facilitation, negotiation, and stakeholder-management skills.
• Ability to simplify complex operating and technology landscapes into clear choices, roadmaps, and investment decisions.
• Proven talent leadership, coaching, team building, and capability-development experience.
• High learning agility, global mindset, and effectiveness in ambiguous, rapidly changing environments.

Engineering, operations, supply chain, information systems, or related degree; MBA or equivalent postgraduate qualification preferred.

Drafting note: About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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