I&P GN - SC&E - Consultant -Service Management -Return & Repairs

Accenture; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Accenture PLC in Bengaluru, India seeks SAP-skilled professionals to join the Smart Aftersales Service practice, focusing on Spare Parts Planning & Logistics Management. You will work on service parts planning, warehouse and logistics execution, and master data management for aftersales clients across asset-intensive industries.

Focus will be on applying SAP EWM, SAP SD, and SAP MM to spare parts segmentation, inventory optimization, warehouse operations, and order-to-cash processes, along with

Qualifications

• 3–10 years of experience in aftermarket / aftersales service operations, supply chain, or logistics.
• Hands-on experience in SAP SD and SAP EWM, gained through project delivery, support, or configuration work (SAP MM a plus; SAP Service Module experience a strong plus).
• Exposure to, or techno-functional experience integrating, master data management, data migration, and inventory/warehouse processes with underlying SAP technology solutions.
• Ability to support or lead client workshops, fit-gap analysis, documentation, and requirement gathering, scaled to level.
• Experience contributing to business development, RFP responses, or opportunity shaping in a consulting context is a plus at the Consultant level.

Responsibilities

• Deliver and/or lead SAP EWM, SD, and MM workstreams addressing inbound/outbound logistics, warehouse structure design, inventory management, order-to-cash processes, pricing, billing, and customer service for our clients across the globe.
• Drive spare parts planning activities: demand forecasting, parts segmentation, inventory optimization, and fulfillment & logistics execution.
• Lead or participate in data migration and harmonization activities (e.g., LSMW, SAP BODS, or equivalent tools), ensuring clean master data and a seamless transition to SAP S/4HANA.
• Lead or participate in workshops, blueprinting, and fit-gap analysis to align SAP solutions with client-specific spare parts and logistics processes; own delivery quality against client KPIs.
• Interface with client teams to gather requirements, document business processes, and lead or support solution walkthroughs and demos.
• Work closely with technical teams (ABAP, Basis, Integration) to support end-to-end solution delivery.
• Contribute to business development / RFP responses and opportunity shaping to expand Spare Parts Planning & Logistics offerings.
• Build reusable assets, accelerators, and frameworks for spare parts planning, inventory management, and logistics; mentor junior team members as applicable.

Skills

SAP EWM

SAP SD

SAP MM

Data migration

Master data management

Client workshops

Requirement gathering

Communication skills

Education

Engineering background

MBA preferred

Tools

LSMW

SAP BODS

S/4HANA

ABAP

Basis

Integration

Job description

Role Description

We are looking for SAP-skilled professionals to join Accenture's Smart Aftersales Service practice, focused on Spare Parts Planning & Logistics Management - a priority growth capability within our Global Network Aftersales organization, where SAP expertise is the primary hiring driver.

In this role, you will work on service parts planning, warehouse and logistics execution, order fulfillment, and master data management for aftersales clients across asset-intensive industries. You will collaborate with leadership and peers to deliver best-practice SAP-based supply chain and logistics solutions and contribute to the development of new assets and offerings for our global COE.

Focus will be on applying SAP EWM, SAP SD, and SAP MM to spare parts segmentation, inventory optimization, warehouse operations, and order-to-cash processes, alongside master data management (MDM) and data migration for the aftersales value chain. SAP Service Module experience is a strong plus.

Key Responsibilities

• Deliver and/or lead SAP EWM, SD, and MM workstreams addressing inbound/outbound logistics, warehouse structure design, inventory management, order-to-cash processes, pricing, billing, and customer service for our clients across the globe.
• Drive spare parts planning activities: demand forecasting, parts segmentation, inventory optimization, and fulfillment & logistics execution.
• Lead or support data migration and harmonization activities (e.g., LSMW, SAP BODS, or equivalent tools), ensuring clean master data and a seamless transition to SAP S/4HANA.
• Lead or participate in workshops, blueprinting, and fit-gap analysis to align SAP solutions with client-specific spare parts and logistics processes; own delivery quality against client KPIs.
• Interface with client teams to gather requirements, document business processes, and lead or support solution walkthroughs and demos.
• Work closely with technical teams (ABAP, Basis, Integration) to support end-to-end solution delivery.
• Contribute to business development / RFP responses and opportunity shaping to expand Spare Parts Planning & Logistics offerings.
• Build reusable assets, accelerators, and frameworks for spare parts planning, inventory management, and logistics; mentor junior team members as applicable.

Qualification

Preferred Experience

• 3-10 years of experience in aftermarket / aftersales service operations, supply chain, or logistics, including exposure to SAP-based environments.
• Hands-on experience in SAP SD and SAP EWM, gained through project delivery, support, or configuration work (SAP MM a plus; SAP Service Module experience a strong plus).
• Exposure to, or techno-functional experience integrating, master data management, data migration, and inventory/warehouse processes with underlying SAP technology solutions.
• Ability to support or lead client workshops, fit-gap analysis, documentation, and requirement gathering, scaled to level.
• Experience contributing to business development, RFP responses, or opportunity shaping in a consulting context is a plus at the Consultant level.

Your experience counts:

• Deep domain expertise in SAP based projects across industries
• At least partial consulting experience as a MUST
• Experience in some of the industries like: Industrial, Med-Tech, Oil & Gas, Life Sciences etc
• Exceptionally organized
• Detail oriented
• Strong communication skills
• Proactive and able to work independently
• Sensitivity and skill at working with different cultures and styles
• A highly motivated self-starter
• Engineering background with MBA preferred