I&P GN - SC&E – Analyst -Service Management -Return & Repairs

Accenture in India; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture in India is seeking SAP-skilled professionals to join our Smart Aftersales Service practice, focusing on Spare Parts Planning & Logistics Management. You will work on service parts planning, warehouse and logistics execution, order fulfillment, and master data management for aftersales clients across asset-intensive industries.

You will apply SAP EWM, SAP SD, and SAP MM to spare parts segmentation, inventory optimization, and order-to-cash processes, while supporting data migration and

Qualifications

• Must have SAP expertise with EWM, SD, and MM for spare parts and logistics.
• Experience with data migration, master data management, and SAP S/4HANA transitions.
• Ability to lead workshops and align SAP solutions with client processes.
• Strong collaboration with cross-functional, global delivery teams.

Responsibilities

• Deliver and/or lead SAP EWM, SD, and MM workstreams across inbound/outbound logistics.
• Drive spare parts planning: forecasting, segmentation, inventory optimization.
• Lead data migration and data harmonization (LSMW, SAP BODS).
• Lead workshops, blueprinting, fit-gap analysis with client KPIs.
• Interface with client teams to gather requirements and demonstrate solutions.
• Collaborate with ABAP, Basis, and integration teams for end-to-end delivery.
• Contribute to RFP responses and opportunity shaping.
• Build reusable assets and mentor junior team members.

Skills

Stakeholder communication

Requirements gathering

Workshop facilitation

Mentoring juniors

Education

Bachelor's degree or equivalent in a related field

Tools

SAP EWM

SAP SD

SAP MM

LSMW

SAP BODS

SAP S/4HANA

Job description

Role Description:

We are looking for SAP-skilled professionals to join Accenture's Smart Aftersales Service practice, focused on Spare Parts Planning & Logistics Management – a priority growth capability within our Global Network Aftersales organization, where SAP expertise is the primary hiring driver.

In this role, you will work on service parts planning, warehouse and logistics execution, order fulfillment, and master data management for aftersales clients across asset-intensive industries. You will collaborate with leadership and peers to deliver best-practice SAP-based supply chain and logistics solutions and contribute to the development of new assets and offerings for our global COE.

Focus will be on applying SAP EWM, SAP SD, and SAP MM to spare parts segmentation, inventory optimization, warehouse operations, and order-to-cash processes, alongside master data management (MDM) and data migration for the aftersales value chain. SAP Service Module experience is a strong plus.

Key Responsibilities include:

• Deliver and/or lead SAP EWM, SD, and MM workstreams addressing inbound/outbound logistics, warehouse structure design, inventory management, order-to-cash processes, pricing, billing, and customer service for our clients across the globe.
• Drive spare parts planning activities: demand forecasting, parts segmentation, inventory optimization, and fulfillment & logistics execution.
• Lead or support data migration and harmonization activities (e.g., LSMW, SAP BODS, or equivalent tools), ensuring clean master data and a seamless transition to SAP S/4HANA.
• Lead or participate in workshops, blueprinting, and fit-gap analysis to align SAP solutions with client-specific spare parts and logistics processes; own delivery quality against client KPIs.
• Interface with client teams to gather requirements, document business processes, and lead or support solution walkthroughs and demos.
• Work closely with technical teams (ABAP, Basis, Integration) to support end-to-end solution delivery.
• Contribute to business development / RFP responses and opportunity shaping to expand Spare Parts Planning & Logistics offerings.
• Build reusable assets, accelerators, and frameworks for spare parts planning, inventory management, and logistics; mentor junior team members as applicable.