I&P GN - SC&E – Consultant-Service Management -Connected Sevice

Accenture in India; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Accenture in India is seeking a driven Analyst/Consultant with expertise in Connected Service and Field Service Management to build and grow Accenture's Smart Aftersales Service capability for asset-intensive industries.

You will lead master data migration from SAP and Oracle into PLM platforms, enable IoT-based service solutions, and implement FSM across platforms such as IFS, SAP FSM, ServiceMax, and Salesforce Field Service.

Qualifications

• Experience with Connected Service and FSM
• Master data migration with SAP/Oracle to PLM
• Exposure to IoT-based service solutions
• End-to-end field service implementations across platforms

Responsibilities

• Deliver Connected Service and Field Service Management projects for asset-intensive industries.
• Lead master data management and migration from SAP/Oracle to PLM platforms.
• Support connected asset and IoT solutions, including remote monitoring and predictive maintenance.
• Implement field service management using IFS, SAP FSM, ServiceMax, or Salesforce Field Service.
• Lead workshops and fit-gap analyses to align client systems with recommended solutions.
• Collaborate with technical teams to ensure data migration and platform integration.
• Support business development and RFP responses to grow offerings.
• Contribute to reusable frameworks, accelerators, and thought leadership.

Skills

Connected Service

Field Service Management

IoT

Master Data Management

Tools

IFS

SAP FSM

PTC ServiceMax

Salesforce Field Service

Job description

Role Description

Looking for a driven Analyst/Consultant with Connected Service and Field Service Management expertise to build and grow Accenture's Smart Aftersales Service capability. This role covers master data management, connected asset technology, and field service execution for clients across asset-intensive industries.

You will work on master data migration from SAP and Oracle into PLM platforms, connected asset and IoT-based service solutions, and field service management using platforms such as IFS, SAP FSM, PTC ServiceMax, and Salesforce Field Service - helping clients improve field execution and service outcomes.

Key responsibilities include

• Deliver Connected Service and Field Service Management projects with best-in-class results for clients across asset-intensive industries.
• Lead master data management and migration activities, moving service master data from SAP and Oracle into PLM platforms.
• Support connected asset and IoT solutions, including remote monitoring and predictive maintenance, to improve service outcomes.
• Implement field service management solutions using platforms such as IFS, SAP FSM, PTC ServiceMax, or Salesforce Field Service, covering technician dispatch, scheduling, and work order management.
• Lead workshops and fit-gap analysis to align client systems and processes with recommended solutions.
• Work with technical teams to ensure data migration and platform integration are delivered end-to-end.
• Support business development and RFP responses to grow the Connected Service and Field Service Management offerings.
• Contribute to reusable frameworks, accelerators, and thought leadership for these offerings.