I&P GN - SC&E – Consultant-Service Management -Connected Sevice

Accenture PLC; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Accenture is seeking a driven Analyst/Consultant with Connected Service and Field Service Management expertise to build and grow Accenture's Smart Aftersales Service capability. This role covers master data management, connected asset technology, and field service execution for clients across asset-intensive industries.

You will work on master data migration from SAP and Oracle into PLM platforms, connected asset and IoT-based service solutions, and field service management using platforms such

Qualifications

• 3–10 years in aftermarket/aftersales service operations.
• Experience with SAP and/or Oracle master data.
• Exposure to PLM platforms (Teamcenter, Windchill, SAP PLM).
• Experience with field service platforms (IFS, ServiceMax, Salesforce Field Service).
• Techno-functional with cross-functional, global teams and Agile project management.
• Ability to use data to build business cases.

Responsibilities

• Deliver Connected Service and Field Service Management projects for asset-intensive industries.
• Lead master data management and migration from SAP/Oracle to PLM.
• Support IoT solutions including remote monitoring to improve service outcomes.
• Implement FSM platforms (IFS, SAP FSM, ServiceMax, Salesforce Field Service) for dispatch, scheduling and work orders.
• Lead workshops and fit-gap analyses aligning client systems with solutions.
• Collaborate with technical teams to ensure end-to-end data migration and integration.
• Support business development and RFP responses to grow offerings.
• Contribute to reusable frameworks and accelerators.

Skills

Analytical skills

Agile methodology

Cross-functional collaboration

Strong communication

Education

Engineering degree

MBA preferred

Tools

IFS

SAP FSM

PTC ServiceMax

Salesforce Field Service

Siemens Teamcenter

PTC Windchill

SAP PLM

Job description

Role Description

Looking for a driven Analyst/Consultant with Connected Service and Field Service Management expertise to build and grow Accenture's Smart Aftersales Service capability. This role covers master data management, connected asset technology, and field service execution for clients across asset-intensive industries.

You will work on master data migration from SAP and Oracle into PLM platforms, connected asset and IoT-based service solutions, and field service management using platforms such as IFS, SAP FSM, PTC ServiceMax, and Salesforce Field Service - helping clients improve field execution and service outcomes.

Key responsibilities

• Deliver Connected Service and Field Service Management projects with best-in-class results for clients across asset-intensive industries.
• Lead master data management and migration activities, moving service master data from SAP and Oracle into PLM platforms.
• Support connected asset and IoT solutions, including remote monitoring and predictive maintenance, to improve service outcomes.
• Implement field service management solutions using platforms such as IFS, SAP FSM, PTC ServiceMax, or Salesforce Field Service, covering technician dispatch, scheduling, and work order management.
• Lead workshops and fit-gap analysis to align client systems and processes with recommended solutions.
• Work with technical teams to ensure data migration and platform integration are delivered end-to-end.
• Support business development and RFP responses to grow the Connected Service and Field Service Management offerings.
• Contribute to reusable frameworks, accelerators, and thought leadership for these offerings.

Preferred Experience

• 3-10 years of experience in aftermarket / aftersales service operations, with exposure to master data management, connected/IoT solutions, or field service management.
• Experience with SAP and/or Oracle master data, and exposure to PLM platforms such as Siemens Teamcenter, PTC Windchill, SAP PLM etc.
• Experience with field service management platforms such as IFS, ServiceMax, or Salesforce Field Service.
• Techno-functional experience integrating business processes with underlying technology is preferred.
• Experience working in cross-functional, global teams.
• Project management skills / experience with a focus on Agile methodology.
• Analytical skills, with the ability to use data and metrics to build business cases.

Your experience counts

• Deep domain expertise in aftersales service operations across industries.
• At least partial consulting experience is a must.
• Exceptionally organized.
• Detail oriented.
• Strong communication skills.
• Proactive and able to work independently.
• Sensitivity and skill at working with different cultures and styles.
• A highly motivated self-starter.
• Engineering background with MBA preferred.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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