I&P GN - I&E – Comms & Media - Manager - Process Excellence-PE

Accenture services Pvt Ltd; Gurugram District; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Accenture is seeking a Manager-level leader in Gurugram to drive AI transformation across Communications & Media value chains, including customer acquisition, content lifecycle, and monetization, with hands-on delivery in AI-enabled workflows. The role anchors on AI tooling evaluation and platform strategy while guiding enterprise clients through change and reskilling at scale.

You will collaborate with cross-functional teams, shape governance structures, and support pre-sales with compelling

Qualifications

• 7–11 years of experience in AI-driven transformation advisory for Communications & Media
• Experience leading AI transformation workstreams and portfolio design
• Hands-on delivery in AI-enabled workflows and multi-agent/agentic designs
• Experience with AI tooling evaluation, platform strategy and operating model design

Responsibilities

• Lead AI transformation workstreams and client engagements in Communications & Media
• Design and evaluate AI tooling and platform strategies (LLMs, agent frameworks)
• Drive AI-enabled process redesign and governance across client programs
• Support pre-sales activities with solution approaches and client presentations

Skills

AI Transformation

AI Platform Strategy

CM/Media Domain

Process Redesign

Value Architecture

Data Strategy

AI Gov & CoE

Workforce Transformation

Client-facing Consulting

AI Fluency

Job description

Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media

Career Level: Manager

Experience: 7- 11 yrs

What We Are Looking For

• AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
• AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
• Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands‑on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
• Process Excellence + AI: Process discovery, business process re‑design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
• Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions.
• AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling
• Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design.
• Agentic Workflows: Hands‑on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
• AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build‑vs‑buy‑vs‑partner frameworks
• AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization
• Across all: AI Fluency (GenAI, RAG, agents), client‑facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling: experience in role‑level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale

Pre-sales Support Experience

• Active support on pre‑sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers