Human Resources Operations Specialist

Appian; Chennai District; On-site; INR 450,000 - 620,000; Full time

Benefits offered by this job

Health coverage

EAP with mental health support

Life and disability insurance

ESPP

Retirement/pension plan

Wellness dollars

Tuition reimbursement

Family-forming benefits

Job summary

Appian is based in Chennai, India and is seeking an HR Operations Specialist to support onboarding, employee data management, and lifecycle processes with a focus on North America. The role requires flexible hours to cover global time zones, with a primary schedule 2:00 PM to 10:00 PM.

You will ensure data accuracy in Workday, coordinate with Talent Acquisition, Payroll, Benefits, and HRBPs, and help administer HR programs.

Qualifications

• Bachelor's degree required; Master's preferred.
• 1–2 years HR/HR Operations experience.
• Experience supporting onboarding and lifecycle HR processes.
• Familiarity with HRIS; Workday a plus.
• Strong attention to detail and confidentiality.
• Excellent organizational and communication skills.

Responsibilities

• Support North America onboarding, ensuring a seamless employee experience.
• Process Form I-9, verify documentation and monitor compliance.
• Conduct and review background checks per policy.
• Manage global new hire swag program.
• Assist with terminations across North America, including unemployment claims.
• Process HR transactions in Workday (hires, changes, transfers, terminations).
• Prepare and distribute employment correspondence and letters.
• Administer and support key HR Operations programs.
• Support employment verification requests and maintain records.
• Respond to inquiries via HR inbox and ticketing systems, ensuring timely service.
• Partner with Talent Acquisition, Payroll, Benefits, and HRBPs to support processes.
• Identify opportunities for process improvements and contribute to initiatives.

Skills

Onboarding

Data management

HR systems

Workday

Customer service

Education

Bachelor's degree in HR/Business

Master's degree preferred

Tools

Workday

HRIS

Job description

About the Role

The HR Operations Specialist plays a key role in supporting core HR processes and programs at Appian, with a primary focus on onboarding, employee data management, and operational support across the employee lifecycle. This role ensures a smooth employee experience while maintaining accuracy and efficiency in HR systems and procedures. The role will be based in Chennai, India but will primarily support HR Operations in North America and provide support in our other regions as needed. This position requires flexible working hours to support global operations across multiple time zones. The primary schedule for this role will be 2:00 PM to 10:00 PM.

Key Responsibilities

• Support the North America onboarding process for new hires, ensuring a seamless and positive employee experience.
• Complete Form I-9 processing, verify supporting documentation, and monitor compliance with federal I-9 requirements.
• Conduct and review background checks for North American employees in accordance with company policies and compliance standards.
• Manage the global new hire swag program.
• Assist with processing voluntary and involuntary terminations across North America, including the administration of U.S. unemployment claims.
• Process employee lifecycle transactions in Workday, including hires, job changes, transfers, and terminations, ensuring data accuracy and timely completion.
• Prepare and distribute employee correspondence and documentation, including job change letters and other employment-related communications.
• Administer and support key HR Operations programs.
• Support employment verification requests and maintain accurate employee records.
• Respond to employee and stakeholder inquiries received through the HR inbox, ticketing systems, and other support channels, providing timely and customer-focused service.
• Partner with cross-functional teams, including Talent Acquisition, Payroll, Benefits, and HR Business Partners, to support operational processes and resolve employee issues.
• Identify opportunities for process improvements and contribute to HR Operations initiatives and projects as needed.

Experience / Education

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field required; Master's degree preferred.
• 1–2 years of experience in Human Resources, HR Operations, Employee Services, or a related function.
• Experience supporting onboarding, employee lifecycle processes, and HR administration preferred.
• Familiarity with HRIS systems; experience with Workday is a plus.
• Strong attention to detail and commitment to data accuracy and confidentiality.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, global environment.
• Experience supporting employees across multiple countries and time zones is preferred.
• Proficiency in Google Suites Tools.

Training and Development

During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

Growth Opportunities

Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education.

Community

We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

• Health coverage
• Employee Assistance Program (EAP) with free mental health support
• Life and disability insurance
• Employee Stock Purchase Program (ESPP)
• Retirement/pension plan
• Wellness dollars
• Tuition reimbursement
• Family-forming benefits and more

Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else.

Equal Opportunity

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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