HRSD Specialist I - Operations

Fortrea; Bengaluru; Hybrid; INR 350,000 - 520,000; Full time

Job summary

Fortrea is seeking a Service Delivery/People Service Center administrator in Bengaluru to handle HR administrative tasks, including onboarding/offboarding, personnel files, and regional inquiries. You will work with HR systems such as Workday and ServiceNow to ensure accurate data entry and service delivery performance.

The role requires 1–3 years of HR experience, strong MS Office skills, and excellent customer service, with the ability to maintain strict confidentiality in a dynamic, global

Qualifications

• 1–3 years of HR experience and familiarity with HR processes and systems.
• Experience handling HR administrative tasks like onboarding/offboarding and file management.
• Ability to maintain confidentiality and deliver timely admin support.

Responsibilities

• Provide HR administrative support for On/Off boarding and personnel files.
• Respond to inquiries at the People Service Center and assist regional managers/employees.
• Enter data in administrative systems (Workday, ServiceNow) and support service delivery metrics.

Skills

Customer service

Organization

MS Office

Communication

Confidentiality

Education

Bachelor's degree in HR or related field

AA/Higher Diploma with HR focus

Tools

Workday

ServiceNow

MS Office (Excel, PowerPoint, Word)

Job description

Job Overview:Service Delivery, People Services Center contact, receives inquiries on service central and provide employee support. Performs workload fulfillment for Service Delivery activities (e.g., HR invoices, offer administration, and employee services) and enters information into administration and tracking systems.Summary of Responsibilities:Service Delivery, People Service Center contact (w/administrative experience).May deliver regional administrative support for HR activities (e.g., Personnel files, On/Off boarding).Receives inquiries on service central and may serve as regional point of contact for manager/employee inquiries.Workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services).Entry of information into administration and tracking systems (e.g., Workday, Service Now).Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative).May include HR Admin work unique to business or site/geography.May include Local liaison between business and Service Delivery, People Services Center.May include support to Local Managers, Employees, HR.Provide administrative support for HR responsibilities that must be handled locally (employee records, On/Off boarding), as needed depending on size and scope of the site.Requires unquestionable customer service skills, organization, and confidentiality.Limited Knowledge of HR administrative procedures, organization programs, policies, and practicesLimited Knowledge of HR systems (Service central, HRMS, LMS).Ability to solve problems with minimal guidance.Must be flexible and willing to assist others as needed in a team environment.All other duties as needed or assigned.Qualifications (Minimum Required):Degree, or equivalent combination of education, training, and work experience.AA accepted w/ Experience or HR focus.Fortrea may consider relevant and equivalent experience in lieu of educational requirementsLanguage Skills Required:Speaking: Minimal = English written and verbal. Depending on location may require second language skills.Writing/Reading: Minimal = English written and verbal. Depending on location may require second language skills.Experience (Minimum Required):1-3 years of HR experience and related systems.Demonstrated ability to gain knowledge of HR disciplines and processes as well as business operations.Must be customer-focused and comfortable working with a diverse group of people.Good relationship management skills.Familiar with MS Office suite, particularly Excel, PowerPoint, and Word.Preferred Qualifications Include:Customer focus: ability to resolve issues.Effective collaboration with others to implement solutions to problems.Effective communications skills and able to explain processes and procedures.Ability to execute on assignments and priorities.Ability to work within data management systems.Demonstrated skills using Microsoft applications (e.g., Excel, Word, Visio, PowerPoint); and capable of maintaining confidentiality at all times.Physical Demands/Work Environment:Home/Office Environment.Ability to work globally and in a virtual environment; Requires some flexibility in scheduling work hours.Travel is required as and when there is a business requirement.Learn more about our EEO & Accommodations request here .