HR Shared Service Specialist Tier 1

Omnicom-Group; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Omnicom-Group is seeking an HR Specialist I who serves as the first contact for employees seeking HR support, handling routine transactions and responding to inquiries via Service Now at a high level of accuracy. This role emphasizes maintaining HR data integrity and timely responses while collaborating with the HR team to enhance service delivery.

The position requires up to 2 years of HR operations or case management experience, strong customer service skills, and proficiency with HRIS

Qualifications

• Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
• Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
• Proficiency in using HR Information Systems and case management tools.
• Excellent data entry skills with a focus on accuracy and speed.
• Ability to multitask and prioritize work in a high-volume, fast-paced environment.
• Familiarity with HR processes and best practices, particularly within a shared services context.
• Solid verbal and written communication skills, including English language skills.
• Experience in a shared service center or customer support role, preferably within an HR function.
• Effective problem-solving skills with the ability to identify and elevate issues appropriately.
• Good communication skills, capable of explaining HR processes and policies clearly to employees.
• A team player with a positive attitude and the ability to work collaboratively with colleagues.
• Eagerness to learn and adapt to new technologies and processes within the HR field.

Responsibilities

• Respond to employee inquiries promptly and accurately via the Service Now system, providing clear and concise information.
• Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
• Process transactions related to employee personal data with a high level of accuracy and attention to detail.
• Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
• Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
• Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
• Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.

Skills

Customer service

Data entry

Multitasking

English language

HRIS usage

Case management

Communication

Tools

ServiceNow

Job description

Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries.

The HR Specialist Iserves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries.

ESSENTIAL FUNCTIONS:

• Respond to employee inquiries promptly and accurately via the Service Now system, providing clear and concise information.
• Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
• Process transactions related to employee personal data with a high level of accuracy and attention to detail.
• Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
• Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
• Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
• Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
• Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
• Proficiency in using HR Information Systems and case management tools.
• Excellent data entry skills with a focus on accuracy and speed.
• Ability to multitask and prioritize work in a high-volume, fast-paced environment.
• Familiarity with HR processes and best practices, particularly within a shared services context.
• Solid verbal and written communication skills, including English language skills.
• Experience in a shared service center or customer support role, preferably within an HR function.
• Effective problem-solving skills with the ability to identify and elevate issues appropriately.
• Good communication skills, capable of explaining HR processes and policies clearly to employees.
• A team player with a positive attitude and the ability to work collaboratively with colleagues.
• Eagerness to learn and adapt to new technologies and processes within the HR field.