HRSD Lead Engineer ServiceNow

Waters Corporation; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Waters Corporation in Bengaluru, India seeks a Senior ServiceNow Developer to design, configure, and support HR Service Delivery workflows, catalogs, and integrations with emphasis on out-of-the-box capabilities. You will work with HR stakeholders and IT teams to deliver scalable HR services and improve employee experiences.

You will collaborate on upgrades, analytics, and AI-driven pilots, leveraging platform best practices to ensure secure, efficient HR-enabled services across the enterprise.

Qualifications

• 5–7 years of hands-on ServiceNow development and configuration.
• Strong HRSD module expertise.
• Experience with HR Service Catalog, forms, workflows, approvals.
• Experience with Slate / EmployeeWorks Web App, UI Builder, portal configurations.
• Performance Analytics, dashboards, and data structures.
• Experience with integrations REST, SOAP, MID Server.
• ITIL knowledge and security best practices.
• Strong communication and collaboration skills.

Responsibilities

• Design, configure, and implement workflows, business rules, UI policies, script includes, client scripts, and integrations within ServiceNow.
• Configure and enhance HR Service Delivery modules, including HR Case Management, Employee Center, HR Service Catalog, Journeys, Knowledge Management.
• Develop, maintain, and enhance HR Service Catalog items, including forms, workflows, approvals, and integrations.
• Integrate and support EmployeeWorks Web App as the primary front-end experience for HR services.
• Build and support solutions aligned with HR and business requirements using out-of-the-box functionality and best practices.
• Support platform upgrades, testing, and continuous improvement initiatives.
• Troubleshoot and resolve platform and HRSD issues using log analysis and debugging.
• Participate in POCs to evaluate new platform capabilities, including AI-driven experiences.
• Assist with development and support of other ServiceNow modules as needed.

Skills

HR stakeholder collaboration

Analytical problem solving

Effective communication

Requirements gathering

Tools

ServiceNow platform

JavaScript

Glide API

Flow Designer

UI Builder

Workspace

REST API

SOAP API

MID Server

Job description

Overview

Waters is seeking a skilled Senior ServiceNow Developer to design, configure, and support solutions across the ServiceNow platform, with a strong focus on HR Service Delivery (HRSD) and related enterprise capabilities. This role will work closely with HR stakeholders, IT teams, and digital experience platforms, including Slate / EmployeeWorks Web App to gather requirements, perform systems analysis, and deliver scalable solutions that improve employee experience and operational efficiency, while leveraging out-of-the-box platform capabilities wherever possible.

Responsibilities

• Design, configure, and implement workflows, business rules, UI policies, script includes, client scripts, and integrations within ServiceNow.
• Configure and enhance HR Service Delivery modules, including: o HR Case Managemento Employee Center / Employee Service Centero HR Service Catalogo Lifecycle Events (Journeys)o Knowledge Management
• Develop, maintain, and enhance HR Service Catalog items, including forms, workflows, approvals, and integrations.
• Integrate and support EmployeeWorks Web App as the primary front-end experience, enabling conversational access to HR services, knowledge, and case management workflows.
• Build and support solutions aligned with HR and business requirements, prioritizing out-of-the-box functionality and platform best practices.
• Support platform upgrades, testing, and continuous improvement initiatives.
• Troubleshoot and resolve platform and HRSD-related issues, leveraging log analysis, script debugging, and integration failure triage.
• Participate in Proof of Concepts (POCs) to evaluate new platform capabilities, including AI-driven experiences.
• Assist with development and support of other ServiceNow modules as needed.

Qualifications

• 5–7 years of hands-on experience in ServiceNow development and configuration (JavaScript, Glide API, Flow Designer).
• Strong expertise in ServiceNow HR Service Delivery (HRSD) modules.
• Hands-on experience developing and maintaining HR Service Catalog items (forms, workflows, approvals).
• Strong experience with Slate or EmployeeWorks Web App, UI Builder, and portal/widget configurations, and Workspace.
• Strong expertise with Performance Analytics, dashboards, and reporting, including understanding of underlying ServiceNow data structures.
• Experience in requirements gathering, systems analysis, and solution design.
• Working knowledge of HR data models and case management structures within ServiceNow.
• Experience with integrations (REST, SOAP, MID Server).
• Strong understanding and experience applying best practices in instance health monitoring and platform security, including handling sensitive HR data.
• Solid understanding of ITIL principles, HR Center of Excellence, or enterprise service delivery frameworks.
• Demonstrated ability to deliver solutions using standard platform capabilities and best practices.
• Strong analytical, problem-solving, and communication skills.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.