Field Service Engineer I

Waters Corporation; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Waters Corporation in Bengaluru seeks a Field Service Engineer to install, maintain, and troubleshoot Waters instrument systems (LC, LC/MS, HPLC/UPLC, SFC) at customer sites across the territory. You will deliver hands-on service, training, and ensure regulatory and safety standards are met.

The ideal candidate has a bachelor’s or master’s degree in chemistry, biology or related science, 3 years of field service experience, strong customer focus and excellent communication.

Qualifications

• Bachelor's or Master's degree in Chemistry, Biology, Engineering or related science field.
• 3 years of experience in installation, maintenance, troubleshooting and end-user support of scientific instrumentation, preferably Waters product suite.
• Ability to perform system level troubleshooting and understand scientific application workflows.

Responsibilities

• Install, maintain, troubleshoot and support Waters instrument suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain relationships with customers to ensure their success.
• Communicate work performed and provide follow-up plans; train at customer sites.
• Ensure compliance with regulatory, health & safety standards.

Skills

Customer focus

Communication skills

Integrity

Time management

Problem solving

Analytical mindset

Verbal and written communication

Education

Bachelor's/Master's degree in Chemistry or Biology or related field

Tools

LC/LC-MS

HPLC/UPLC

SFC

Informatics

Job description

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for aField Service Engineer to support the very successful growth of our businesses across (Insert job territory here). Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As FieldService Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services.The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

• Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalentexperience, training and education

Experience:

• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.