Manager, Digital SRE

Waters Corporation; Bengaluru; On-site; INR 4,200,000 - 6,400,000; Full time

Job summary

Waters Corporation is seeking a Site Reliability Manager to lead reliability engineering for our Digital and Commerce platforms, including Adobe Experience Suite and SAP Commerce Cloud on AWS. You will drive SRE practices, mentor engineers, and define reliability metrics to ensure high availability across global digital channels.

The role focuses on eliminating toil, optimizing performance, and enabling scalable eCommerce growth as part of Waters Digital transformation journey.

Qualifications

• SRE leadership for digital and commerce platforms.
• Experience with incident management and postmortems.
• Familiarity with ITIL, Scrum, and automation-driven toil reduction.

Responsibilities

• Establish, implement, and mature the SRE charter to ensure reliability.
• Lead and mentor a team of Site Reliability Engineers, define SLOs/SLIs.
• Drive automation and reduce toil to improve platform availability and performance.

Skills

SRE Principles

Automation

Incident response

Toil reduction

Education

B.E./B.Tech or equivalent

Tools

Adobe Experience Suite

React

Java

SAP Hybris

Application monitoring tools

GitHub

Job description

Overview

Do you want to be part of a global digital transformation journey and help grow a multi-million dollar digital and B2B business? Waters is a global leader in life science tools industry with an annual revenue of around $3 billion. Our digital platform contributes significantly to this and is expected to help drive revenue growth from ecommerce and digital services. Our digital presence supports multiple personas via Waters.com in 100+ countries, 10+ languages, with multiple digital commerce channels (in 100+ countries) including eCommerce, eProcurement and EDI.

Waters Digital is seeking a Site Reliability Manager to join our growing team. We have ambitious plans to drive digital commerce growth globally and are looking for a hands-on, passionate, and skilled leader with an unwavering focus on system reliability, performance, and automation.

As a critical member of our team, you will be the owner of the reliability engineering practice for our Digital and Commerce platforms, including the Adobe Experience suite, SAP Commerce Cloud, eProcurement gateways, and our AWS Cloud infrastructure. This role is essential to our global digital transformation journey, helping to guarantee the availability and scalability needed to grow our digital and B2B eCommerce business.

Responsibilities

The Site Reliability Manager is a technical leadership position responsible for establishing, implementing, and maturing the Site Reliability Engineering (SRE) charter. This role is focused on driving the elimination of toil, enhancing operational stability, and ensuring the highly available and reliable performance of our entire digital ecosystem.

You will lead, mentor, and grow a team of Site Reliability Engineers, influencing the technical direction, defining key reliability metrics (SLOs/SLIs), and ensuring the health and integrity of our production systems globally.

• SRE Practice & Metrics: You will champion the adoption of SRE principles, defining and monitoring Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for our critical platforms to align engineering efforts with customer experience goals.


• Automation & Toil Reduction: You will be responsible for identifying operational toil and leading the team to develop and deploy automation solutions to maximize efficiency and stability.


• Platform Availability & Performance: You will manage the overall availability and performance of the digital platform, ensuring system robustness, rapid incident response, and effective post-mortem analysis to prevent recurrence.

Qualifications

Educational Qualifications: B.E/B.Tech or equivalent

Years of Experience: 10+

Technologies: Adobe Experience Suite, React, Java, Commerce preferably SAP Hybris, Application monitoring tools, and Github

Process: ITIL, Scrum and Support Mindset

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.