HRO Delivery Head

Tata Consultancy Services; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Tata Consultancy Services is seeking a Delivery Head to drive end-to-end delivery across multiple accounts, aligning with strategic goals and ensuring client satisfaction. You will lead delivery teams, optimize resource use, and uphold quality standards in a fast-paced environment.

Responsibilities include project oversight, risk management, KPI tracking, and cross-functional collaboration with sales, marketing, and product teams to ensure seamless service delivery and operational excellence.

Qualifications

• Bachelor’s degree in any discipline.
• 15+ years of experience in delivery management roles.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration.
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, evolving environment.

Responsibilities

• Project Management Oversight: Leading and overseeing multiple projects from initiation to completion.
• Resource Allocation: Managing and allocating resources effectively.
• Client Relationship Management: Building and maintaining client relationships.
• Quality Assurance: Implementing quality control processes to meet standards.
• Performance Metrics: Establishing KPIs to measure performance.
• Cross Functional Collaboration: Working with sales, marketing, product development teams.
• Team Leadership and Development: Mentoring delivery teams.
• Risk Management: Identifying risks and developing mitigation strategies.

Skills

Leadership

Cross-functional collab

Communication

Analytical thinking

Team development

Problem solving

ERP systems

Delivery software

Education

Bachelor’s degree

Job description

We are looking for a highly skilled and experienced Delivery Head. This role requires a blend of strategic thinking, leadership skills, and project management expertise to ensure successful delivery of projects and services across multiple accounts. Delivery Head will be responsible for overseeing end-to-end project delivery, ensuring quality, client satisfaction, and operational excellence while leading and mentoring delivery teams

Key Responsibilities

The role of a Delivery Head is pivotal in ensuring the successful execution of projects and services. Key responsibilities include:

• Project Management Oversight: Leading and overseeing multiple projects from initiation to completion, ensuring alignment with strategic goals.
• Resource Allocation: Managing and allocating resources effectively, optimizing team performance and project outcomes.
• Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Quality Assurance: Implementing quality control processes to ensure all deliverables meet the highest standards.
• Performance Metrics: Establishing and monitoring KPIs to measure project performance and team productivity.
• Cross Functional Collaboration: Working closely with various departments (sales, marketing, product development) to ensure seamless delivery.
• Team Leadership and Development: Leading, mentoring, and developing the delivery team, fostering a culture of continuous improvement.
• Risk Management: Identifying potential risks and developing mitigation strategies to address them proactively.

Key Skills, Experience & Qualification

• Bachelor’s degree in any discipline
• 15+ years of experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment