HR Tech Transformation Leader – AI & Digital Transformation

Sagility; Bengaluru; Hybrid; INR 3,000,000 - 5,200,000; Full time

Job summary

Sagility, a technology-enabled healthcare BPM company, is seeking a Principal Consultant - Technology in Bangalore. The role leads AI-led transformation initiatives, including enterprise AI/GeneAI programs, automation and agentic workflows, with 12-15 years of experience and 5+ years in transformation.

This hybrid role requires three days in the office weekly. The candidate will drive ROI-focused programs, govern AI strategies, partner with vendors, and mentor a team of program managers and

Qualifications

• 12-15 years of overall experience in technology transformations.
• Minimum 5+ years in transformation/enterprise solutions.
• Strong track record in AI-led transformation programs across healthcare or BPM domains.

Responsibilities

• Define enterprise AI transformation roadmap aligned with business strategy.
• Lead cross-functional programs from ideation to scale-up with measurable ROI.
• Establish AI governance, model risk management, and data privacy standards (HIPAA).
• Pilot emerging technologies (LLMs, multimodal AI, OCR) for healthcare operations.
• Lead design and rollout of AI agents and agentic workflows across core processes.
• Own integration strategy with ERP, CRM, HR tech and data platforms.
• Drive end-to-end digital transformation, including UX redesign and automation.

Skills

AI Transformation

Stakeholder management

Program leadership

Healthcare BPM

GenAI projects

Solution architecture

LangChain

APIs

Education

Bachelor's degree in Engineering/CS

MBA or equivalent

Tools

UiPath

Automation Anywhere

Power Automate

LangChain

Job description

Sagility is a technology-enabled healthcare business process management company that partners with leading US health plans and providers to deliver operational excellence across member, provider and payment services. Our Bangalore technology hub drives the digital, data and AI capabilities that power our client transformation programs. We are building a culture of innovation where emerging technologies are applied pragmatically to deliver measurable business outcomes.

Role Summary:

We are seeking a bright, high-potential Principal Consultant - Technology who will be a Tech Transformation Leader with 12-15 years of overall experience (minimum 5+ years in transformation / enterprise solutions) to lead our AI-led transformation agenda. The role owns end-to-end delivery of programs spanning user experience modernization, AI and Generative AI initiatives, agentic automation and the broader enterprise transformation journey. The ideal candidate combines hands-on transformation experience with strong commercial acumen, the ability to build compelling business cases, and the executive presence to influence senior stakeholders across business, technology and client organizations.

This is a hybrid role based in Bangalore, requiring three days per week from the office.

Key Responsibilities

• Define and execute the enterprise AI transformation roadmap, aligning AI, Generative AI and machine learning initiatives with business strategy and client outcomes.
• Lead cross-functional programs from ideation through pilot, scale-up and operationalization, ensuring measurable ROI and sustained adoption.
• Establish AI governance, responsible AI practices, model risk management and compliance standards (including HIPAA and data privacy requirements) across all programs.
• Continuously scan, evaluate and pilot emerging technologies (LLMs, multimodal AI, intelligent document processing, conversational AI, low-code platforms) for applicability to healthcare operations.
• Run structured proof-of-concept and rapid-prototyping cycles with clear success criteria, go/nogo gates and learning capture.
• Build partnerships with technology vendors, hyperscalers, start-ups and academic institutions to accelerate innovation.

3. AI Agents / Agentic Transformation

• Lead the design and rollout of AI agents and agentic workflows that automate complex, multi-step business processes across claims, member services, provider operations and back-office functions.
• evaluation methods and guardrails for safe production deployment.
• Drive the shift from task automation to outcome-driven, autonomous process execution while maintaining auditability and quality.
• Own the integration strategy connecting AI and automation solutions with core enterprise platforms (CRM, ERP, HR technology, claims platforms, contact center systems, data lakes and APIs).
• Collaborate with enterprise architecture, data engineering and security teams to ensure scalable, secure and interoperable solutions.
• Champion API-first, event-driven and cloud-native integration approaches.

5. Automation & Digital Transformation

• Lead end-to-end digital transformation programs including user experience redesign, process reengineering, intelligent automation (RPA, IDP, workflow) and digital channel modernization.
• Partner with UX/design teams to deliver intuitive, accessible and data-driven experiences for employees, clients and members.
• Institutionalize agile and product-centric delivery models, DevOps practices and value-based measurement.

6. Transformation Business Cases

• Develop robust business cases covering investment, cost-benefit analysis, productivity gains, revenue impact, risk and payback for transformation initiatives.
• Define KPIs, benefit-tracking mechanisms and value-realization dashboards; report progress against committed outcomes to leadership.
• Support commercial teams in shaping client-facing transformation propositions and pricing
• Manage the innovation and transformation portfolio: intake, prioritization, funding allocation, stage-gating and retirement of initiatives.
• Balance quick wins with strategic bets; ensure resources are focused on the highest-value
• Maintain a transparent portfolio view with status, risks, dependencies and benefits for executive review.

8. Executive Stakeholder Management

• Act as a trusted advisor to C-level and senior business leaders internally and at client organizations; translate technology possibilities into business language.
• Facilitate steering committees, executive reviews and client transformation workshops; manage expectations and drive timely decisions.
• Navigate organizational change, build consensus and secure sponsorship for transformation initiatives.
• Build, lead and mentor a high-performing team of program managers, AI/automation engineers, solution architects, UX designers and business analysts.
• Foster a culture of experimentation, accountability, continuous learning and psychological safety.
• Define capability-building plans, upskilling programs and career paths for the transformation organization.

Candidate Profile – Tech Transformation Profile

• 12-15 years of overall experience, with minimum 5+ years of relevant experience.
• Bright, high-potential technology leader with strong academic credentials, preferably from a premier college/institute.
• Strong Enterprise/Solution background, ideally involving HR technology, BPO operations, healthcare BPM or enterprise platforms.
• AI/GenAI project experience is a strong advantage, particularly experience taking AI initiatives from PoC to implementation and adoption.
• BPO/Healthcare BPM experience preferred, especially candidates who understand HR solutions, employee technology, operations transformation or process automation.
• Strong Digital Transformation experience, including automation, process re-engineering, enterprise modernization and emerging technologies.
• Exceptional communication and articulation skills — confident with senior business and technology stakeholders.
• Demonstrated ability to lead, motivate and inspire teams and drive cross-functional transformation.
• Strong business acumen with the ability to connect technology initiatives to business outcomes and ROI.
• Premium college / strong academic pedigree is an important selection criterion.
• Consulting, solutioning, product or client-facing transformation experience is an added advantage.

Technical & Domain Expertise (Desirable)

• Exposure to AI agent / agentic automation frameworks and platforms such as LangChain, AI.
• Knowledge of enterprise integration (APIs, microservices, iPaaS, event streaming) and cloud
• Experience with intelligent automation platforms (UiPath, Automation Anywhere, Power Automate) and UX-led digital product delivery.
• Ability to build and defend transformation business cases and manage innovation portfolios.
• Familiarity with responsible AI frameworks, data privacy regulations (HIPAA, GDPR) and AI risk management.
• Certifications such as PMP, SAFe, TOGAF, PROSCI, or cloud/AI certifications (Azure AI Engineer, AWS ML Specialty) are a plus.
• Bachelor's degree in Engineering, Computer Science or a related field; MBA or equivalent.