HR Service Delivery Associate

Accenture PLC; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Accenture is seeking an HR Service Delivery Associate in Bengaluru to manage workforce data accuracy, accessibility and security. You will process data entry, validation, maintenance, and reporting while ensuring data stays up-to-date and compliant with standards.

The role involves data-driven decision support and occasionally night shifts to sustain continuous data management. The ideal candidate holds any graduation and has excellent verbal and written English skills, attention to detail, and

Qualifications

• Manage accuracy, accessibility and security of workforce data.
• Perform data entry, validation, maintenance and reporting.
• Demonstrate attention to detail and strong communication.
• Adhere to data privacy and client specific standards.
• Be comfortable with night shifts and rotational work.

Responsibilities

• Data entry in HR systems and handling service requests via Helpdesk.
• Update HR1S systems with HR transactions and client data.
• Ensure accuracy through double checks before submission.
• Extract, analyze and deliver reports on data quality.
• Maintain process metrics like SLA and KPI and meet service levels.
• Escalate issues and seek guidance for complex problems.
• Follow SOPs, checklists and templates for consistency.
• Participate in training programs and contribute to improvements.

Skills

Attention to detail

Verbal communication

Written communication

Analytical skills

Time management

Adaptability

Technical proficiency

Decision making

Education

Any Graduation

Tools

Outlook

Excel

Word

Job description

Skill required

Workforce Data Admin - HR Service Delivery

Designation

HR Service Delivery Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do

• The primary purpose of this role is to manage the accuracy, accessibility, and security of workforce data by processing tasks such as data entry, validation, maintenance, and reporting. This involves ensuring that data is up-to-date, consistent, and compliant with relevant standards, while also troubleshooting any data discrepancies.
• The role also includes supporting data-driven decision-making by ensuring the availability and integrity of workforce data for analysis and reporting purposes.
• Showcase adaptability by seamlessly transitioning between tasks and roles, ensuring continuous productivity and efficiency.
• The role requires flexibility to work in rotational shifts, including nights, to ensure seamless data management.
• Demonstrate technical proficiency by staying current with data management technologies and applying them to improve workflows.
• Any Graduate or Postgraduate.
• OUTLOOK, EXCEL AND WORD.
• FOCUS ON DETAILS.
• VERBAL AND WRITTEN COMMUNICATION.
• DECISION MAKING ABILITY.
• ANALYTICAL SKILLS.
• COMMUNICATION SKILLS.
• TIME MANAGEMENT.
• ADAPTABILITY.
• TECHNICAL PROFICIENCY.

What are we looking for

• Excellent verbal and written English communication skills.
• Knowledge of data privacy security and compliance with legal and client specific data protection standards.
• Maintain the highest level of confidentiality by adhering to client data protection policies and legal requirements while handling sensitive information securely.
• Strong ability to prioritize tasks and manage time effectively across multiple responsibilities.
• Continuously identify opportunities to improve data management processes and efficiency.
• Adapt to new tools technologies and processes in a dynamic work environmen.

Roles and Responsibilities

• Data entry in HR1S and managing service requests via Oracle Helpdesk.
• Update HR1S systems including internal and client based applications with HR transactions.
• Double check all work before submission to ensure accuracy.
• Extract analyze and deliver reports to ensure data is processed accurately.
• Maintain a clear understanding of process metrics such as SLA and KPI and how they are measured.
• Complete tasks within assigned service levels to ensure timely delivery.
• Communicate with requestors through Helpdesk to obtain accurate information required for processing requests.
• Review all inputs to ensure compliance with standard operating procedures.
• Escalate issues and seek guidance when faced with complex problems.
• Follow established processes guidelines localization documents tools checklists and templates to ensure consistent and accurate results.
• Recommend process improvements to enhance efficiency accuracy and controls while contributing to innovation initiatives.
• Demonstrate effective communication and teamwork skills.
• Maintain strong attention to detail and manage business as usual activities effectively.
• Act on feedback from supervisors and subject matter experts to improve accuracy and efficiency.
• Complete all mandatory Accenture and client training programs including TQ DQ Ethics and Compliance and CTD while adhering to development requirements.
• Ensure accurate complete and timely reporting of data in Accenture and client tools as required including ADRT GPH SQF DMS and T&E.
• Actively participate in people engagement and team building activities.
• Collaborate with client Local People Partners HRBP for process clarification updates and support.
• Proactively identify and mitigate process risks using HR operational knowledge and elevate unresolved risks to supervisors.
• Conduct root cause analysis and recommend corrective and preventive actions to avoid future issues.

Any Graduation

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