HR Service Center Specialist- Spanish Language Expert

Halliburton; Maharashtra; On-site; INR 500,000 - 750,000; Full time

Job summary

Halliburton in Pune, India, is seeking an HR Service Center Representative to handle HR delivery tasks and support customers with timely responses. You will use knowledge bases and HR policies to resolve inquiries and participate in projects to improve processes and tools.

Key requirements include a Bachelor’s degree in HR, 2–7 years of experience, and proficiency in Spanish (B2) and English. Night shift from 6:00 PM IST to 3:00 AM IST is expected, with opportunities to grow within a global

Qualifications

• Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.
• Total Years of Experience: 2-7 years.
• Hands on Experience on SAP / Employee Central.
• Exposure to HR Shared service workflows and processes.

Responsibilities

• Provide escalation support and coordinate workflow in HR Service Center.
• Respond to HR inquiries via telephone, voicemail, or email with accurate and prompt responses.
• Interpret and apply HR policies and procedures to inquiries.
• Develop internal relationships and suggest process improvements; escalate complex issues to COEs.
• Mentor or oversee HR Service Center staff as needed.

Skills

Spanish language

English language

Adaptable

Problem solving

Attention to detail

Collaboration

Education

Bachelor's degree

Tools

SAP

Employee Central

Job description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

• Under broad direction, provides escalation support, coordination of workflow, and quality improvement direction to Human Resources Service Center staff.
• Provides accurate and prompt response to a wide range of Human Resources customer inquiries within an HR Service Center.
• Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e- mail. Interprets, applies, and communicates conceptual elements of Human Resources policies, rules, and regulations.
• Ensures organizational goals are met by interpreting and applying HR processes, replicating successful practices, proactively developing internal relationships, and identifying areas for improvement. Escalates issues that require specific, in-depth knowledge to the appropriate HR Center of Excellence (COE).
• Follows up on outstanding issues to ensure resolution, keep the customer informed on the status, and close out the case when complete.
• Serves as a first-level subject matter expert for most Human Resources administration issues.
• May instruct, mentor, or monitor the work of HR Service Center staff.
• Requires completion of an undergraduate degree in Human Resources or a similar business field.
• Requires at least one years of experience that includes a combination of customer service and functional Human Resources experience.

Key Responsibilities/Accountabilities

We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team.

Skillset

• Strong Spanish written and verbal communication skills (B2/C1 level).
• Adaptable & Flexible.
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Stakeholders/ Team.

Qualifications

Basic Qualifications

Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.

Total Years of Experience

2-7 Years

Preferred Expertise

Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.

Characteristics

Exposure to working on a highly dynamic environment. Flexible to work in night shifts.

Shift Timing

6:00 PM IST to 3:00 AM IST (varies)

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation

Location

Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India

Job Details

Requisition Number: 211079

Experience Level: Experienced Hire

Job Family: Support Services

Product Service Line: GBS Admin

Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information

Compensation is competitive and commensurate with experience.