HR Operations - Team Lead

Navi; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Navi is seeking an organized, data-driven HR Operations Team Lead to manage core HR processes and a dedicated team. You will oversee onboarding, background verification, lifecycle management, and benefits administration while driving continuous process improvements.

The role requires 3-5 years’ HR Operations experience, strong HRIS proficiency, and excellent stakeholder management. You will report to the HR Operations leadership and contribute to Navi’s growth and employee experience.

Qualifications

• 3-5 years of experience in HR Operations, with prior proven experience managing and directing a team.
• Strong hands-on understanding of HR systems (DarwinBox, Dizprz LMS, Zendesk).
• Advanced skills in Google Sheets and Microsoft Excel for large datasets, pivot tables, and trackers.
• Proven ability to build dashboards and present data using PowerPoint or Google Slides.

Responsibilities

• Lead, mentor, and guide a team of HR Operations executives/specialists.
• Track daily/weekly task closures to meet SLAs and ensure accuracy.
• Distribute workload to prevent bottlenecks and ensure smooth operations.
• Provide coaching to improve team productivity and capabilities.
• Oversee end-to-end offer generation and candidate onboarding processes.

Skills

HR Operations

HR systems

Google Sheets

Microsoft Excel

Dashboards

PowerPoint/Slides

SLA tracking

Communication

Tools

DarwinBox

Dizprz LMS

Zendesk

Job description

The Human Resources and People Strategy team at Navi manages the entire employee lifecycle, from talent acquisition and HR operations to employee engagement and development. They partner closely with both tech and non-tech business teams to design and implement strategies that attract, retain, and develop top talent, ensuring a thriving, high-performance organizational culture.

About the Role

We are seeking an organized, data-driven, and proactive HR Operations - Team Lead to manage our core HR processes and oversee a dedicated team of HR Ops professionals. In this role, you will be responsible for leading the team to ensure operational excellence across candidate onboarding, background verification (BGV), employee lifecycle management, and benefits administration. The ideal candidate has a strong analytical mindset, deep expertise in HR systems, a passion for continuous process improvement, and proven experience in effectively managing team performance and daily task closures.

Key Responsibilities

• Lead, mentor, and guide a team of HR Operations executives/specialists.
• Track daily and weekly task closures, ensuring work done by team members is accurate and completed within established Service Level Agreements (SLAs).
• Distribute and balance the team's workload effectively to prevent bottlenecks and ensure smooth daily operations.
• Conduct regular check-ins, monitor individual performance, and provide coaching to enhance team productivity and capabilities.
• Manage the end-to-end offer generation and candidate onboarding processes.
• Ensure a world-class, seamless candidate experience from the moment an offer is extended through their first 30 days.
• Oversee the Background Verification (BGV) process from initiation to completion.
• Publish regular BGV dashboards to leadership and stakeholders.
• Drive timely BGV closures by partnering directly with candidates, vendors, and HR Business Partners (HRBPs).

Employee Lifecycle & Benefits Administration

• Manage the complete employee lifecycle processes, including probation confirmations, role changes, transfers, and offboarding.
• Oversee comprehensive benefits administration, ensuring enrollments, queries, and vendor processes run smoothly.
• Act as an escalation point for resolving complex employee help desk tickets, ensuring the team provides timely and accurate resolutions.

HR Systems & Analytics

• Act as the system administrator for the company's Learning Management System (LMS), ensuring accurate data flow, user access, and course management.
• Develop, maintain, and publish accurate trackers, operational dashboards, and HR metrics to monitor both team performance and core HR processes.

Compliance, Audits, & Process Excellence

• Ensure strict SLA adherence across all HR operational tasks and help desk tickets generated by the business.
• Identify inefficiencies and independently drive continuous process improvements to automate and streamline HR workflows.
• Act as the primary liaison for internal and external audits, working closely with auditors to fulfill all data and compliance requirements accurately.

Qualifications & Skills

• Experience: 3-5 years of experience in HR Operations, with prior proven experience managing and directing a team.
• Technical Tools: Strong hands-on understanding of HR systems (e.g., DarwinBox, Dizprz LMS, ZenDesk ticketing system.
• Data & Analytics Proficiency: Advanced skills in Google Sheets and Microsoft Excel (ability to manage large datasets, pivot tables, complex formulas, and task trackers).
• Reporting: Proven ability to build comprehensive dashboards and present data clearly using PowerPoint or Google Slides.
• Process & People-Oriented: Demonstrated ability to improve processes, manage team SLAs, track task completion, and handle complex compliance/audit data gathering.
• Communication: Excellent verbal and written communication skills with the ability to manage multiple stakeholders (Team members, HRBPs, Candidates, Auditors, Leadership).

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

To know more about us, our work, people, culture, values etc., check out navi.com/careers.

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/careers/values-at-navi to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.