HR Manager, Employee Relations

Gemological Institute of America; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading gemological institution in Mumbai is seeking an HR Manager to oversee employee relations, grievance management, and HR investigations. This role includes hands-on case management, supporting HR operations, and ensuring timely resolutions to compliance issues. The ideal candidate will have strong knowledge of U.S. employment laws and excellent communication skills. The position offers a chance to drive continuous improvement in HR practices while fostering an inclusive workplace culture.

Qualifications

• Leadership and oversight in grievance handling and investigations.
• Excellent communication, negotiation, and interpersonal skills.
• Experience in HR compliance and employee relations best practices.

Responsibilities

• Oversee employee relations and grievance management.
• Drive continuous improvement in HR case management.
• Manage new hire orientation and onboarding processes.

Skills

Knowledge of U.S. employment laws

Leadership and people management capabilities

Excellent communication skills

Conflict resolution and mediation experience

Strong analytical and problem-solving skills

Job description

HR Manager, Employee Relations page is loaded## HR Manager, Employee Relationslocations: Mumbai, Indiatime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0011236The role will oversee employee relations, grievance management, and HR investigations, ensuring fair, compliant, and timely resolutions. This position includes hands-on case management with leadership of HR practices to strengthen organizational culture and compliance and reduce risk, liability, and exposure to GIA. Additionally, this role supports HR operations with oversight of workforce scheduling, leave administration, employee data transactions, new hire orientation, and ensuring accurate and timely updates in HR systems.## Essential Duties* Lead and oversee grievance handling, investigations, and remediation processes* Document, assess, and resolve employee relations issues, escalating when needed* Drive continuous improvement in HR case management* Mentor and guide junior HR team members, fostering capability building* Monitor compliance with HR policies and ethical standards* Collaborate with cross-functional teams to ensure consistent HR practices* Oversee workforce scheduling to ensure accuracy and alignment with business needs* Oversee the administration of leave programs to ensure adherence to policies and statutory compliance* Manage HR operations including employee data transactions and record updates* Oversee the facilitation of new hire orientation and Day 1 onboarding processes* Ensure accurate and timely updates in HR systems across all HR operations## Competencies* Knowledge of U.S. employment laws (NY, NJ, CA, NV, LA), HR compliance, and employee relations best practices* Leadership and people management capabilities* Excellent communication, negotiation, and interpersonal skills* High level of ethics, discretion, and confidentiality* Experience conducting investigations, conflict resolution, and mediation* Strong analytical and problem-solving skills* Strong documentation, reporting, and analytical skills* Strong understanding of HR policies, practices, and U.S. employment laws* Excellent knowledge of HR case management and employee relations* Knowledge of workforce scheduling and leave management best practices* Familiarity with onboarding processes and best practices* Attention to detail and accuracy**Disclaimer:** This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.locations: Mumbai, Indiatime type: Full timeposted on: Posted YesterdayWorking at GIA Services means you can express your passion for education, gemstones, business, and make a difference. GIA Services seeks skilled professionals that will work as a team to fulfill its mission of building new capabilities, modernizing processes, and enabling future scalability. We welcome you to explore your career path in GIA Services! **Pre-Employment Requirements:** • Applicants and new hires are subject to background checks as per the company policy, this will include reference checks, address, education verification, police verification and work history verification. **Equal Opportunity** • GIA Services is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran’s status. • Please review our current available positions. Due to the high volume of resumes we receive daily, we regret that we cannot personally contact every applicant. Candidates whose experience closely matches our qualification requirements will be contacted by GIA Services Human Resources department and invited for an interview. Thank you for your interest.