Housekeeping Supervisor

IHG Hotels & Resorts; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

IHG Hotels & Resorts in Delhi seeks a Housekeeping Supervisor to oversee room and public area attendants, ensuring quality standards and optimum service for guests.

You will supervise housekeeping procedures, coordinate with Front Office, manage stock and shift handovers, and provide on-the-job training to the team.

A bachelor's or diploma in hotel management with at least 2 years of supervisory housekeeping experience is required.

Qualifications

• Must have supervisory ability to manage housekeeping staff and operations.
• Strong knowledge of room and public area standards and service quality.

Responsibilities

• Supervise the implementation of housekeeping standards and procedures across Bedroom and Bathroom services, cleaning, and linen maintenance.
• Coordinate shift openings/closures and ensure smooth handovers between teams.
• Liaise with Front Office for guest requirements and ensure timely guest service delivery.
• Perform room allocations and inspections; maintain stock and storage areas.
• Conduct shift briefings and provide on-the-job training for housekeeping staff.

Skills

Supervisory skills

Quality standards

Customer service

Education

Bachelor's/Diploma in Hotel Management or equivalent

Job description

Job Summary

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Responsibilities

• Supervise the implementation of housekeeping standards and procedures in relation to: Bedroom service; Bathroom service; Cleaning service; Linen maintece
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Perform Room allocations
• Perform Room inspections
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Timely escalation of unsolved guest complaints to superiors
• Ensure IHG standards are followed by the employees during Cleaning process
• Provide on the job training for housekeeping team members

Qualifications and requirements

• Bachelors Degree/ Diploma in Hotel Management or equivalent
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

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