Housekeeping Manager

Accorhotel; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mercure Chennai Sriperumbudur in Tamil Nadu seeks a seasoned Housekeeping Manager to lead daily operations, ensure impeccable guest rooms, and maintain brand standards. You will prepare budgets, manage inventories, conduct monthly reviews, train staff, and coordinate with engineering for upkeep, while driving cost efficiency and high service levels.

In this role you will oversee staff performance, schedule rosters, manage contractors, and uphold safety & compliance across all hotel areas to

Qualifications

• Bachelor's or diploma in hospitality management with relevant certification.
• Minimum 6 years in housekeeping with 3 years in a management role.
• Excellent English reading, writing and speaking; other languages a plus.
• Proficient in MS Excel, Word and PowerPoint; strong professionalism.

Responsibilities

• Prepare budgets and forecasts; monitor operating costs and variances.
• Conduct SOPs and ensure adherence to standards across all areas.
• Lead housekeeping staff; manage training, schedules and payroll.
• Coordinate with engineering and vendors; oversee Laundry/Decoration/Butler services.
• Conduct monthly meetings; monitor quality and guest service delivery.

Skills

Leadership

Interpersonal skills

Training skills

Communication

Customer service

Multi-tasking

Stress management

Team building

Motivation

Professional appearance

Education

Bachelor's in hospitality management

Hotel management diploma

Hospitality certifications

Tools

MS Excel

MS Word

PowerPoint

Job description

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Primary Responsibilities

Business Performance

• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Manage organization and cleanliness of departmental areas by conducting weekly walk through
• Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

• Bachelor's in hospitality management / Diploma in Hotel Management
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times