Hotel Operations Manager

Treebo Hospitality Ventures; Ernakulam; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Treebo Hospitality Ventures (THV) is seeking an Area General Manager to implement the company’s strategic vision for guest experience and profitability within a defined portfolio. You will balance operations, relationship management and business development to expand the hotel's footprint.

You will lead cross-property teams, ensure brand standards and SOP compliance, and drive revenue through local partnerships and negotiated terms with hotel owners across your area.

Qualifications

• Strong communication, leadership and stakeholder management skills.
• Analytical mindset with problem-solving abilities.
• Willingness to travel extensively within the assigned geography.

Responsibilities

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring brand standards and service benchmarks.
• Drive compliance with Treebo’s brand standards, SOPs, health and safety guidelines, and quality norms.
• Conduct audits and quality checks, driving corrective actions with hotel partners.
• Act as key liaison between the company and hotel partners, ensuring coordination and timely issue resolution.
• Monitor and enhance guest satisfaction with prompt service recovery mechanisms.
• Identify, evaluate and onboard new hotels to expand the portfolio in the area.
• Negotiate terms and ensure alignment with operating procedures before onboarding.
• Collaborate with the central BD team to oversee launch processes for signed properties.
• Drive regional sales performance with internal teams and property owners to hit revenue targets.
• Identify and push sales POCs to close MICE deals for portfolio properties.
• Support pricing, promotions, and campaigns to drive business at property level.
• Engage with local corporate clients and event planners to push business to the portfolio.
• Lead, mentor and develop on-ground hotel teams to deliver exceptional guest experiences.

Skills

Strong communication

Leadership

Stakeholder management

Analytical mindset

Travel willingness

Entrepreneurial mindset

Job description

Treebo Hospitality Ventures (THV) is a hotel group operating with a mission of "democratising the joy of travel". We focus on the affordable segments of the market — economy to mid-market — to cater to the next 100 million travellers who will experience the joy of travel over the next 10 years. We offer these guests a high-quality experience at an affordable price point, with a portfolio of 800+ hotels across 120+ cities.

We operate through multiple brands catering to different sub-segments:

• Treebo and Treebo Premium (₹1500–3000)
• Medalio, our newly launched affordable luxury brand (₹3000–6000 per night)

We are the most loved hotel chain in the affordable segment, with an average rating of 7.8/10 across independent review platforms — and we are just getting started

About the Role

As an Area General Manager, you will be responsible for executing the company’s strategic vision ofdemocratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business & profitability of the assets. While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network. This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset.

Key Responsibilities -

1) Operational Excellence

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms

2) Business Development & Growth

• Identify, evaluate, and onboard new hotel properties to expand the company’s portfolio within the assigned area
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel
• Collaborate with the central business development team to oversee launch process of the signed properties
• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio
• Identify and push sales POCs to close MICE deals for your portfolio properties
• Support pricing, promotions, and campaigns to drive business at the property level
• Engage with local corporate clients, event organizers, and travel planners to push business to your

4) Team & Partner Management

• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association

What Are We Looking For -

• Strong communication, leadership, and stakeholder management skills.
• 4–6 years of experience in hospitality management with demonstrated success in both operations and
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge and experience in the MICE segment is highly desirable.
• Analytical mindset with problem-solving and decision-making capabilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel extensively within the assigned geography.
• Entrepreneurial approach with a strong focus on execution and accountability