Incident Controller I

Stefanini, Inc; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Stefanini, Inc is looking for an Incident Manager to oversee incident management processes in Noida, UP. You'll manage the lifecycle of incidents from identification through resolution, ensuring minimal business impact.

The successful candidate will have a Bachelor's degree and at least 3 years of experience in incident management, alongside strong communication and problem-solving skills. Familiarity with tools such as ServiceNow or JIRA is preferred.

Qualifications

• Minimum 3 years of experience in incident management or IT service management.
• Strong understanding of ITIL principles.
• Relevant certifications (ITIL) preferred.

Responsibilities

• Manage incident management lifecycle from identification to closure.
• Coordinate communication for incident-related updates.
• Lead post-incident reviews to identify root causes.
• Maintain accurate incident records and provide performance reports.
• Ensure compliance with regulatory and organizational policies.

Skills

Incident management

IT service management

ITIL principles

Communication skills

Problem-solving skills

Interpersonal skills

Familiarity with incident management tools

Education

Bachelor's degree

Tools

ServiceNow

JIRA

Remedy

Job description

Join us to co-create solutions for a better future!

Job Details

Incident Manager – Incident Controller I

Noida, UP

Posted: 6/9/2026

Job ID#: 64030

Job Category: Incident Manager

Position Type: Full Time

Remaining Positions: 1

Role Overview

Manage incident management processes to ensure efficient resolution and minimal business impact.

Key Responsibilities

• Oversee incident management lifecycle (identification to closure).
• Act as the central communication point for incident-related updates.
• Handle major incident bridges, coordinating communication among stakeholders during critical incidents.
• Assess and prioritize incidents based on impact and urgency.
• Lead post‑incident reviews to identify root causes and improvements.
• Maintain accurate incident records and provide performance reports.
• Identify and implement process improvements for incident management.
• Build relationships with stakeholders and communicate status updates.
• Manage high‑impact incidents and develop response plans.
• Ensure compliance with regulatory and organizational policies.

Requirements

• Bachelor's degree.
• 3+ Years of experience in incident management or IT service management.
• Strong understanding of ITIL principles.
• Excellent communication and problem‑solving skills.
• Strong interpersonal skills for collaboration across teams.
• Familiarity with incident management tools (e.g., ServiceNow, JIRA, Remedy).
• Relevant certifications (ITIL) preferred.

Pay Range

Based on Experience